fix problems on Files [iphone]

—— Run into issues on Files? Get help pending when official support gets back to you!

Files - File Manager & Browser

Info:

company: Hian Zin Jong

: https://downloadsapp.info/dlu/help/

: downloadsapp.info

Chat with our AI-based Files Support

🛠️ Common Files Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Files crashes when opening images

Fix: 1. Restart the app: Close the Files app completely by swiping it away in the app switcher, then reopen it. This can clear temporary glitches... ⇲

Music playback glitches when screen is locked

Fix: 1. Check background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for the Files app. 2. Disable Lo... ⇲

Customization issue

Inability to rearrange playlist songs easily

Fix: 1. Use the drag-and-drop feature: Open your playlist, tap 'Edit', and then try dragging songs to rearrange them. 2. Create a new playlist: I... ⇲

No option to use a different browser

Fix: 1. Use the default browser: If the app does not allow changing browsers, use the default browser for opening links. 2. Copy links: If you ne... ⇲

Payments issue

Loss of previous purchase benefits due to subscription model

Fix: 1. Review your account: Check if your previous purchases are still accessible under your account settings. 2. Look for promotional offers: S... ⇲

Downloads issue

Limited downloads for free version

Fix: 1. Prioritize essential files: Focus on downloading only the most important files to maximize your limited downloads. 2. Use alternative app... ⇲

No clear download location for files

Fix: 1. Check default download settings: Go to the app settings to see if there is an option to set or view the default download location. 2. Use... ⇲

Search issue

Search function does not cover subfolders

Fix: 1. Use specific keywords: When searching, try to use more specific keywords that may be present in the subfolder files. 2. Manually check su... ⇲

Uploads issue

No mass transfer option for files

Fix: 1. Select files individually: While it may be tedious, select files one by one for transfer. 2. Use cloud services: Consider using cloud sto... ⇲

Bugs issue

Inconsistent bug fixes

Fix: 1. Keep the app updated: Regularly check for updates in the App Store to ensure you have the latest bug fixes. 2. Report bugs: Document any... ⇲

Backup issue

Files may not transfer files to new devices

Fix: 1. Use iCloud: Ensure that your files are backed up to iCloud, which allows easy transfer to new devices. 2. Manual transfer: Use a computer... ⇲

Audio issue

Audio files stop playing when using screen reader

Fix: 1. Check audio settings: Go to Settings > Accessibility > VoiceOver and adjust the audio settings to ensure compatibility with audio playbac... ⇲

Updates issue

Update removed ability to set mime types

Fix: 1. Check app settings: Look for any new settings or options that may have replaced the mime type feature. 2. Use default settings: If mime t... ⇲

Freezing issue

Files freezes during streaming

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves str... ⇲

Support issue

Developer response times are slow

Fix: 1. Stay updated: Regularly check the app for updates that may address issues. 2. Engage with community forums: Participate in user forums or... ⇲

UI issue