fix problems on MyWGU [iphone]

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myWGU Mobile
Info:
company: Western Governors University
: http://www.wgu.edu/contact_us
: www.wgu.edu
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Security issue

No Face ID or password auto-fill

Fix: 1. Enable Face ID: Go to Settings > Face ID & Passcode, and ensure that Face ID is set up for the myWGU Mobile app. If the app does not supp... ⇲
 
Video issue

myWGU does not support video playback

Fix: 1. Use a different device: If possible, access video content on a desktop or laptop where playback is supported. 2. Download videos: If the... ⇲
 
Account issue

Inconsistent access to course materials

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as updates may fix access issues. 2. Clear app cache: Go to Settings... ⇲
 
Freezing issue

myWGU freezes while navigating

Fix: 1. Restart the app: Close the app completely by swiping it away in the app switcher, then reopen it. 2. Update the app: Check for updates in... ⇲
 
Login issue

Requires frequent re-login

Fix: 1. Check app settings: Ensure that the 'Stay logged in' option is enabled if available. 2. Clear app cache: Go to Settings > General > iPhon... ⇲

myWGU does not recognize login credentials

Fix: 1. Reset password: If you are having trouble logging in, try resetting your password through the app or website. 2. Check for typos: Ensure... ⇲
 
Compatibility issue

Poor functionality compared to web version

Fix: 1. Use the web version: For tasks that are difficult to complete on the app, switch to the web version until the app improves. 2. Provide fe... ⇲

Inability to complete coursework on mobile

Fix: 1. Use the web version: If the app does not support completing coursework, switch to the web version where you may have full functionality.... ⇲
 
Downloads issue

Download course as PDF feature does not work

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as updates may fix this feature. 2. Use the web version: If the app f... ⇲
 
Screen issue

Limited screen orientation options

Fix: 1. Check device settings: Go to Settings > Display & Brightness and ensure that 'Orientation Lock' is turned off. 2. Restart the app: Close... ⇲

Half of the screen is not usable

Fix: 1. Restart the app: Close the app completely and reopen it to see if the display issue resolves. 2. Check for updates: Ensure the app is upd... ⇲
 
Search issue

In-app browser lacks auto-fill

Fix: 1. Use Safari or another browser: Instead of using the in-app browser, copy the link and open it in Safari or another browser that supports... ⇲

No course search option

Fix: 1. Use the web version: If the app lacks a search feature, access the web version where you may find a search function for courses. 2. Manua... ⇲
 
UI issue

Home page displays irrelevant information

Fix: 1. Customize settings: Check if there are settings within the app to customize the home page content. 2. Clear app cache: Go to Settings > G... ⇲

Clunky navigation

Fix: 1. Familiarize with the layout: Spend some time exploring the app to understand its navigation better. Look for tutorials or guides if avail... ⇲
 
Syncing issue

Course material does not track page location

Fix: 1. Manually bookmark: Use the bookmark feature in the app or take notes on your current page to remember where you left off. 2. Use the web... ⇲
 
Notifications issue

Notifications are not reliable

Fix: 1. Check notification settings: Go to Settings > Notifications > myWGU Mobile and ensure notifications are enabled. 2. Restart the app: Clos... ⇲
 
Glitches issue

Repeated display of completed courses

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > myWGU Mobile and tap 'Offload App' to clear cache. Reinstall the app afterwa... ⇲
 
Updates issue

Lack of updates to fix bugs

Fix: 1. Check for updates regularly: Go to the App Store and check for updates for myWGU Mobile. Keeping the app updated can help resolve bugs. 2... ⇲
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 what users are saying
Bad experience
65.1%

Good experience
28.3%

Neutral
6.6%

~ from our NLP analysis of 152 combined software ratings.

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 Private Data myWGU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Diagnostics