fix problems on Rapido [iphone]

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—— Run into issues on Rapido? Get help pending when official support gets back to you!

Rapido: Bike-Taxi, Auto & Cabs
Info:
company: Roppen Transportation Services Private Limited
: http://rapido.bike/#contact
: rapido.bike
Chat with our AI-based Rapido Support
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Location issue

Inaccurate location tracking

Fix: Ensure that your phone's GPS is turned on and that the app has permission to access your location. You can check this in your phone's settin... ⇲

Maps and location finding need improvement

Fix: Ensure that your app is updated to the latest version, as updates often include improvements to maps and location services. OR If you enc... ⇲
 
Crashes issue

Rapido crashes on low battery

Fix: To prevent crashes, keep your phone charged before using the app. Consider carrying a portable charger for emergencies. OR Close other ap... ⇲
 
Payments issue

Higher charges than shown

Fix: Before booking, check the fare estimate carefully. If the final charge is higher, take a screenshot of the fare estimate for your records an... ⇲

Waiting time charges are unfair

Fix: Review the app's policy on waiting time charges to understand how they are calculated. If you believe you were charged unfairly, document th... ⇲

Inconsistent fare pricing

Fix: Check the fare estimate before booking and compare it with the final charge. If there’s a significant difference, report it through the app... ⇲

Drivers do not accept Rapido wallet payments

Fix: Ensure that your Rapido wallet is funded and that you have selected it as your payment method before booking a ride. Check your wallet balan... ⇲

Rapido does not allow wallet payments

Fix: Check your app settings to ensure that your payment method is set up correctly. You may need to update the app or reinstall it if the issue... ⇲

Drivers charge extra for short distances

Fix: Review the fare structure in the app to understand how short-distance rides are charged. If you feel overcharged, report it through the app.... ⇲
 
Support issue

Poor customer support

Fix: Use the in-app support feature to submit your queries or complaints. Be clear and concise in your message to ensure a quicker response. OR... ⇲

Drivers refuse to complete rides

Fix: If a driver refuses to complete your ride, you can cancel the ride and request another driver. Make sure to document the incident in the app... ⇲

Drivers take wrong routes

Fix: If you notice your driver taking a wrong route, politely suggest an alternative route based on your knowledge of the area. You can also use... ⇲

Hygiene issues with shared helmets

Fix: Before using a shared helmet, inspect it for cleanliness. If it appears unclean, you can choose not to use it and request a different one if... ⇲

Long wait times for drivers

Fix: If you experience long wait times, consider checking the app for peak hours and try to book during off-peak times for quicker service. OR... ⇲

Drivers ask customers to cancel rides

Fix: If a driver asks you to cancel, politely refuse and explain that you would like to continue with the ride. If they persist, you can cancel a... ⇲

Drivers often do not show up

Fix: If a driver does not show up, wait a few minutes before canceling, as they may be delayed. If they still do not arrive, cancel and request a... ⇲

Inadequate communication about fare changes

Fix: Always check the fare estimate before booking and keep an eye on any notifications from the app regarding fare changes during your ride. O... ⇲
 
UI issue

Rapido interface can be confusing

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help you navigate it more easily. OR... ⇲
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 what users are saying
Good experience
96.9%

Bad experience
1.7%

Neutral
1.4%

~ from our NLP analysis of 19,047 combined software ratings.

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 Private Data Rapido collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data