fix problems on Fanatiz [iphone]

—— Run into issues on Fanatiz? Get help pending when official support gets back to you!

Fanatiz

Info:

company: Fanatiz SpA

: https://support.fanatiz.com

Chat with our AI-based Fanatiz Support

🛠️ Common Fanatiz Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app freezes while watching stream

Fix: 1. Check your internet connection: Ensure you have a stable and strong Wi-Fi or cellular connection. You can do this by running a speed test... ⇲

frequent login required

Fix: 1. Ensure you are using the latest version of the app, as updates may fix login issues. Check the App Store for updates. 2. Check your devi... ⇲

Video issue

poor picture quality

Fix: 1. Check your internet speed: Poor picture quality can be a result of slow internet. Use a speed test app to check your connection. Ideally,... ⇲

aspect ratio issues

Fix: 1. Check device settings: Go to your device settings and look for display settings. Adjust the aspect ratio settings if available. 2. Adjus... ⇲

UI issue

clunky app interface

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features. 2. Organize your favorites:... ⇲

confusing channel listings

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the channel listings to understand how they are organized. 2. Use search... ⇲

Compatibility issue

limited channel availability

Fix: 1. Check the channel lineup: Visit the Fanatiz website or app to see the current channel offerings and ensure you are subscribed to the corr... ⇲

streaming not available on certain devices

Fix: 1. Check device compatibility: Visit the Fanatiz website to see a list of supported devices. Ensure your device is compatible. 2. Update yo... ⇲

limited availability of South American leagues

Fix: 1. Check subscription options: Review your subscription to see if there are any add-ons available for South American leagues. 2. Explore al... ⇲

Account issue

difficult cancellation process

Fix: 1. Navigate to your account settings: Open the app, go to your account settings, and look for subscription management options. 2. Follow th... ⇲

Support issue

customer service unresponsive

Fix: 1. Use in-app support: Check if the app has a support or help section that may provide answers to common questions. 2. Look for FAQs: Visit... ⇲

Network issue

inconsistent streaming performance

Fix: 1. Check your internet connection: Ensure you have a stable connection. If using Wi-Fi, try switching to a wired connection if possible. 2.... ⇲

Ads issue

false advertising on available content

Fix: 1. Review your subscription: Double-check the channels and content included in your subscription package to ensure you are aware of what is... ⇲

Payments issue

random charges after cancellation

Fix: 1. Review your subscription status: After cancellation, check your account settings to confirm that your subscription has been successfully... ⇲

high cost for individual games

Fix: 1. Look for package deals: Check if Fanatiz offers any package deals that may reduce the cost of watching multiple games. 2. Compare with o... ⇲

no refund policy for accidental subscriptions

Fix: 1. Review your subscription settings: Double-check your subscription status to ensure you are aware of your current plan and any renewal dat... ⇲

Audio issue

audio issues

Fix: 1. Check volume settings: Ensure that the volume on your device is turned up and not muted. 2. Restart the app: Close and reopen the Fanati... ⇲

Screen issue

no option to change screen size

Fix: 1. Check app settings: Look for any settings within the app that may allow you to adjust the screen size or aspect ratio. 2. Use device set... ⇲

Bugs issue

bugs with casting to TV

Fix: 1. Ensure both devices are on the same network: Make sure your phone and the TV are connected to the same Wi-Fi network. 2. Restart both de... ⇲

Crashes issue

app crashes on various platforms

Fix: 1. Update the app: Ensure you are using the latest version of the Fanatiz app by checking the App Store for updates. 2. Restart your device... ⇲