fix problems on Hoops [iphone]

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—— Run into issues on Hoops? Get help pending when official support gets back to you!

Hoops: AI Basketball Training
Info:
company: Pillar Vision, Inc.
: https://www.noahbasketball.com/
: www.noahbasketball.com
Chat with our AI-based Hoops Support
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Bugs issue

Inaccurate shot counting

Fix: Check if the app requires any specific settings for shot counting. Ensure that your device's camera is positioned correctly and that it can... ⇲

Poor AI tracking

Fix: Ensure that your device's camera is clean and unobstructed. A clear view of the player and the hoop is essential for accurate tracking. Adju... ⇲

Does not count makes accurately

Fix: Verify that the app is set up correctly and that the camera has a clear view of the hoop. If the app is not counting makes accurately, try r... ⇲

Major flaws in shot registration

Fix: Ensure that the app is updated to the latest version, as updates often fix bugs related to shot registration. If the app is up to date, try... ⇲

Hoops does not function as advertised

Fix: Review the app's user guide or help section to ensure you are using all features correctly. Sometimes, misunderstandings about functionality... ⇲
 
Crashes issue

Hoops crashes after first shot

Fix: Update the app to the latest version available in the App Store. Developers often release updates to fix bugs and improve performance. If th... ⇲

Redirects to home screen repeatedly

Fix: Try clearing the app's cache by offloading it through Settings > General > iPhone Storage. This can help resolve issues caused by corrupted... ⇲
 
Account issue

Limited data access after subscription

Fix: Review the subscription plan details to ensure you are aware of what data is included. Sometimes, additional features may require an upgrade... ⇲
 
UI issue

Inconsistent metrics display

Fix: Ensure that your app is updated to the latest version, as updates often fix display issues. If the problem persists, try logging out and bac... ⇲
 
Screen issue

Black screen during calibration

Fix: Check your device's camera permissions. Go to Settings > Privacy > Camera and ensure that the app has permission to access the camera. If pe... ⇲
 
Login issue

Login/signup page issues

Fix: Ensure that you are entering the correct credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it. Cl... ⇲
 
Network issue

Requires Wi-Fi to function

Fix: If you need to use the app without Wi-Fi, consider downloading any necessary data or features while connected to Wi-Fi. Some apps allow offl... ⇲
 
Customization issue

No option for wait time configuration

Fix: Check the app settings to see if there are any hidden options for configuring wait times. Sometimes, these settings are not immediately visi... ⇲
 
Gameplay issue

Buzzer beater countdown issues

Fix: Check the app settings to see if there are any options to configure the buzzer beater countdown. If not, try restarting the app to see if th... ⇲

Limited game selection options

Fix: Explore the app thoroughly to ensure you are not missing any hidden game modes or options. Sometimes, features are not immediately visible a... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
83.8%

Bad experience
12.2%

Neutral
4.0%

~ from our NLP analysis of 524 combined software ratings.

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 Private Data Hoops collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. HOOPS Monthly Subscription: $3.99 Monthly fee for detailed shooting statistics.
  2. HOOPS Annual Subscription: $39.99 Annual fee for detailed shooting statistics.