fix problems on IVPN [iphone]

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—— Run into issues on IVPN? Get help pending when official support gets back to you!

IVPN - Secure VPN for Privacy
Info:
company: IVPN Limited
: https://www.ivpn.net/knowledgebase
: www.ivpn.net
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Network issue

Connection drops frequently

Fix: 1. Change VPN Protocol: In the IVPN app settings, try switching to a different VPN protocol. Some protocols may be more stable depending on... ⇲

Requires manual reconnection after phone lock

Fix: 1. Enable Auto-Connect: Check if the IVPN app has an auto-connect feature in the settings. If available, enable it to automatically reconnec... ⇲

Limited server selection

Fix: 1. Check for Updates: Ensure you have the latest version of the IVPN app, as server availability may change with updates. 2. Use the Websit... ⇲

Inconsistent speeds

Fix: 1. Change Server Location: Try connecting to different servers to find one that offers better speeds. 2. Use Wired Connection: If possible,... ⇲

Issues with switching between WiFi and 5G

Fix: 1. Disable WiFi Assist: Go to Settings > Cellular and disable WiFi Assist to prevent automatic switching that may disrupt the VPN connection... ⇲

Limited access gateways

Fix: 1. Check for Updates: Ensure you have the latest version of the IVPN app, as updates may include new gateways. 2. Use Alternative VPN Servi... ⇲
 
Battery issue

Battery drain issues

Fix: 1. Enable Battery Saver Mode: Go to Settings > Battery and enable Low Power Mode to help conserve battery life while using the VPN. 2. Limi... ⇲
 
Login issue

Login required after phone restart

Fix: 1. Enable 'Remember Me' Option: If available, check the option to remember your login credentials in the IVPN app settings. 2. Check App Pe... ⇲
 
Bugs issue

Vague error messages

Fix: 1. Check for Updates: Ensure you have the latest version of the IVPN app, as updates may provide clearer error messages. 2. Review FAQs: Vi... ⇲
 
Compatibility issue

No multihop option on iOS

Fix: 1. Use Single Hop: While multihop may not be available, you can still use a single hop connection to maintain privacy. Choose a server that... ⇲
 
UI issue

No display of server load

Fix: 1. Check Server Status: Visit the IVPN website to see if they provide a server status page that indicates server load and availability. 2.... ⇲
 
Account issue

Unclear cancellation policy

Fix: 1. Review Terms of Service: Go to the IVPN website and review their terms of service or user agreement for information on cancellation polic... ⇲
 
Payments issue

No direct refunds for Apple purchases

Fix: 1. Review Apple’s Refund Policy: Check Apple’s official refund policy for in-app purchases to understand your options. 2. Contact Apple Sup... ⇲
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 what users are saying
Good experience
74.9%

Bad experience
19.0%

Neutral
6.1%

~ from our NLP analysis of 231 combined software ratings.

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VPN in Touch

 Private Data IVPN collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. IVPN Pro 1 month: $9.99 IVPN Pro service 1 month non-renewing
  2. IVPN Standard 1 month: $5.99 IVPN Standard service 1 month non-renewing
  3. IVPN Standard 1 week: $1.99 IVPN Standard service 1 week non-renewing
  4. IVPN Pro 1 week: $3.99 IVPN Pro service 1 week non-renewing
  5. IVPN Pro 1 year: $99.99 IVPN Pro service 1 year non-renewing
  6. 1 Month: $9.99 This In-App purchase will extend VPN subscription for 1 month. Subscription can be purchased multiple times by customer. Each purchase will add additional month to the account.
  7. IVPN Standard 1 year: $59.99 IVPN Standard service 1 year non-renewing
  8. 1 month IVPN Standard service: $5.99 1 month IVPN Standard service subscription
  9. 12 Months: $99.99 This In-App purchase will extend VPN subscription for 12 months. Subscription can be purchased multiple times by customer. Each purchase will add additional month to the account.
  10. 1 month IVPN Pro service: $9.99 1 month of IVPN Pro service subscription