fix problems on VibeMate [iphone]

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—— Run into issues on VibeMate? Get help pending when official support gets back to you!

VibeMate
Info:
company: Wolkin, Inc
: https://www.lovense.com/contact
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Network issue

lag and connectivity issues

Fix: 1. Restart your router to refresh your internet connection. 2. Move closer to your Wi-Fi router to improve signal strength. 3. Disable any V... ⇲

connectivity issues with videos

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data. 2. Restart the app to refresh the video stream. OR 1. Clear... ⇲
 
UI issue

cluttered home page

Fix: 1. Customize your home page by going to settings within the app and selecting options to hide or rearrange sections. 2. Use the search funct... ⇲

landscape mode issues

Fix: 1. Ensure that your device's orientation lock is turned off. Swipe down from the top-right corner to access the Control Center and check the... ⇲

floating message dialog blocks features

Fix: 1. Try closing the floating message dialog by tapping the 'X' or 'Close' button. 2. Restart the app to reset the interface. OR 1. If the... ⇲

landscape mode not functioning

Fix: 1. Ensure that your device's orientation lock is turned off. 2. Restart the app to see if it resolves the issue. OR 1. If the app does no... ⇲
 
Customization issue

bare bones tag system

Fix: 1. Use the search function to find content by keywords instead of relying solely on tags. 2. Create your own tagging system by saving conten... ⇲

limited toy control options

Fix: 1. Explore the app settings to see if there are any options to customize toy controls. 2. Check for updates that may add new features. OR... ⇲
 
Ads issue

spammy ads and videos

Fix: 1. Check if there are settings within the app to limit ad personalization or frequency. 2. Use the 'report' feature on ads that seem inappro... ⇲

lack of diversity in ads

Fix: 1. Engage with different types of content to influence the algorithm for ad personalization. 2. Use the app's settings to provide feedback o... ⇲

pop-up/ad restrictions needed

Fix: 1. Check the app settings for any options to limit pop-ups or ads. 2. Use the device's settings to restrict ad tracking. OR 1. Consider u... ⇲
 
Compatibility issue

limited browser options

Fix: 1. Use the built-in browser for quick access, but if it’s not sufficient, copy links and open them in Safari or another preferred browser. 2... ⇲
 
Syncing issue

device syncing problems

Fix: 1. Ensure that you are logged into the same account on all devices. 2. Check your internet connection on both devices to ensure they are con... ⇲

bookmarks/favorites not updating

Fix: 1. Manually refresh the bookmarks section by pulling down on the screen to refresh. 2. Check if there are any settings that need to be enabl... ⇲

VibeMate not syncing with devices

Fix: 1. Ensure you are logged into the same account on all devices. 2. Check your internet connection on both devices. OR 1. Try logging out a... ⇲
 
Bugs issue

AI mode malfunctions

Fix: 1. Restart the app to reset the AI features. 2. Check for any updates to the app that may fix bugs related to AI functionality. OR 1. If... ⇲
 
Gameplay issue

turntable not rewarding

Fix: 1. Ensure you are following the correct steps to use the turntable feature. Check the app's help section for guidance. 2. Restart the app to... ⇲
 
Security issue

bogus infection messages

Fix: 1. Ignore the messages and do not click on any links. 2. Clear the app cache and data by going to Settings > General > iPhone Storage > Vibe... ⇲
 
Audio issue

audio not playing through earphones

Fix: 1. Check the connection of your earphones to ensure they are properly plugged in. 2. Test the earphones with another app to confirm they are... ⇲
 
Uploads issue

inability to share patterns

Fix: 1. Check if there are any sharing options within the app settings. 2. Use screenshots as a workaround to share patterns. OR 1. Engage wit... ⇲
 
Glitches issue

glitchy performance

Fix: 1. Restart your iPhone to clear temporary glitches. 2. Close any background apps that may be using resources. OR 1. Uninstall and reinsta... ⇲
 
Video issue

laggy video playback

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data. 2. Close any background apps that may be using bandwidth. OR... ⇲
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 what users are saying
Good experience
81.5%

Bad experience
14.0%

Neutral
4.5%

~ from our NLP analysis of 314 combined software ratings.

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 Private Data VibeMate collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Browsing History
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data