fix problems on Mason + Grace [iphone]

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—— Run into issues on Mason + Grace? Get help pending when official support gets back to you!

Mason + Grace
Info:
company: Mason + Grace
: https://frogsandfrills.myshopify.com/pages/contact-us
: dailydeals.commentsold.com
Chat with our AI-based Mason + Grace Support
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Bugs issue

Inconsistent order fulfillment

Fix: Double-check your order confirmation to ensure all items were correctly ordered. If items are missing, contact customer service with your or... ⇲

Incorrect items received

Fix: Immediately check your order confirmation against the items received. If there is a discrepancy, take photos of the incorrect items and cont... ⇲
 
Tracking issue

Issues with order tracking

Fix: Ensure you are using the correct tracking number provided in your order confirmation email. Visit the shipping carrier's website directly to... ⇲
 
Support issue

Lack of communication channels

Fix: Check the Mason + Grace website for all available contact methods, including email, phone, and social media. Use the method that you find mo... ⇲

Blocking customers on social media for complaints

Fix: If you find yourself blocked, consider using a different account or method to reach out, such as email or phone. Avoid using aggressive lang... ⇲

Email communication often unresponsive

Fix: Check your spam or junk folder to ensure responses are not being filtered. If you do not receive a response within a few days, follow up wit... ⇲

Comments deleted on social media

Fix: If your comments are deleted, consider reaching out through private messaging to express your concerns directly to the company. OR Docume... ⇲

Limited customer support availability

Fix: Check the customer service hours on the Mason + Grace website and try to reach out during those times for the best chance of a response. O... ⇲
 
Delays issue

Frequent delays beyond advertised timeframes

Fix: Review the shipping policy to understand the typical delays and plan your orders accordingly. If delays are common, consider adjusting your... ⇲
 
Payments issue

Difficulty in obtaining refunds

Fix: Familiarize yourself with the refund policy on the Mason + Grace website. Ensure you meet all criteria for a refund and gather all necessary... ⇲

Multiple charges for single orders

Fix: Review your bank statement to confirm the charges. If you see multiple charges, contact customer service with your order number and bank sta... ⇲

Store credit issues

Fix: Ensure you understand the terms of the store credit policy. If you have issues using your store credit, contact customer service with your o... ⇲
 
Updates issue

Confusing order status updates

Fix: Regularly check your order status through the Mason + Grace website or app. If the updates are unclear, contact customer service for clarifi... ⇲
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 what users are saying
Bad experience
74.5%

Good experience
23.5%

Neutral
2.0%

~ from our NLP analysis of 51 combined software ratings.

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 Private Data Mason + Grace collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics