fix problems on Ton [iphone]

—— Run into issues on Ton? Get help pending when official support gets back to you!

Ton

Info:

company: PAGAR.ME INSTITUICAO DE PAGAMENTO S.A.

: https://ton.com.br

: ton.com.br

Chat with our AI-based Ton Support

🛠️ Common Ton Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Ton fails to recognize email for login

Fix: Ensure that you are entering the email address correctly. Check for any typos, extra spaces, or incorrect characters. Try copying and pastin... ⇲

Error message during login

Fix: Take note of the specific error message you are receiving. If it mentions incorrect credentials, double-check your email and password. If it... ⇲

White screen on login

Fix: This issue may be caused by a temporary glitch. Force close the app by swiping up from the bottom of the screen (or double-clicking the home... ⇲

Persistent login issues

Fix: Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage, find the app, and select 'Offload App'. This will remov... ⇲

Compatibility issue

Ton does not function on iPhone 11

Fix: Ensure that your iPhone 11 is running the latest version of iOS. Go to Settings > General > Software Update and install any available update... ⇲

Network issue

Connection issues reported despite good Wi-Fi

Fix: Try forgetting the Wi-Fi network and reconnecting. Go to Settings > Wi-Fi, tap on the information icon next to your network, and select 'For... ⇲

Account issue

Inability to access account without using another device

Fix: If you are unable to access your account on your iPhone, try using a web browser on your iPhone to log in to your account through the websit... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.5%

Bad experience

1.7%

Neutral

1.7%

~ from our NLP analysis of 289 combined software ratings.

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Private Data Ton collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics