fix problems on OCTaVIA [iphone]

—— Run into issues on OCTaVIA? Get help pending when official support gets back to you!

OCTaVIA

Info:

company: The New England College Of Optometry

: https://www.neco.edu/

: www.neco.edu

Chat with our AI-based OCTaVIA Support

🛠️ Common OCTaVIA Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lacks optic nerve information

Fix: Check the app's settings or help section to see if there are any options to enable or access additional information related to the optic ner... ⇲

Images do not work

Fix: Ensure that your internet connection is stable. If images are not loading, try switching between Wi-Fi and cellular data to see if that reso... ⇲

Compatibility issue

Does not support multi-device usage

Fix: Check if the app has a multi-device feature in the settings. Some apps allow you to log in on multiple devices but require you to enable thi... ⇲

Installation issue

Requires reinstallation for functionality

Fix: Before reinstalling, try force quitting the app and restarting your iPhone. This can sometimes resolve temporary glitches without needing a... ⇲

Payments issue

Subscription fee for each device

Fix: Check if the app offers a family plan or multi-device subscription option. This could save you money if you need to use the app on multiple... ⇲

Expired subscription without access to images

Fix: Check your subscription status in the app settings. If it has expired, consider renewing it to regain access to the images. OR If you bel... ⇲

Support issue

No response to support inquiries

Fix: Try reaching out through different channels, such as social media or community forums, where the app may have a presence. Sometimes, support... ⇲

Crashes issue

OCTaVIA crashes or freezes

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates, as app crashes ca... ⇲