fix problems on Deep Sentinel Home Security [iphone]

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—— Run into issues on Deep Sentinel Home Security? Get help pending when official support gets back to you!

Deep Sentinel Home Security
Info:
company: Deep Sentinel Corp
: https://www.deepsentinel.com/support/
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UI issue

Layout disorganized after viewing events

Fix: Try refreshing the app by pulling down on the screen to reload the content. This can help reorganize the layout. OR If the layout remains... ⇲

Back arrow on iPhone 14 Pro is unresponsive

Fix: Try force quitting the app. Swipe up from the bottom of the screen and hold until the app cards appear, then swipe up on the Deep Sentinel a... ⇲
 
Loading issue

Load More feature only works for current date

Fix: Check if there are any filters applied that limit the date range. Look for filter options in the event history section and ensure they are s... ⇲
 
Notifications issue

Push alerts helpful but sorting event history is not straightforward

Fix: Explore the settings within the app to see if there are options to customize how event history is displayed. Look for sorting options such a... ⇲

Notifications delayed

Fix: Check your notification settings in the iPhone settings. Go to Settings > Notifications > Deep Sentinel and ensure that notifications are al... ⇲
 
Video issue

Lag or incomplete data/video

Fix: Ensure your internet connection is stable. Test your Wi-Fi or cellular data by browsing other apps or websites. If the connection is weak, t... ⇲

Inability to live view

Fix: Check your internet connection to ensure it is stable. If the connection is weak, try switching to a different network or resetting your rou... ⇲
 
Network issue

Cameras going offline

Fix: Check the power supply to the cameras. Ensure they are plugged in and that any batteries are charged. If they are battery-operated, replace... ⇲

Hub disconnects frequently

Fix: Ensure the hub is placed in a location with good Wi-Fi coverage. If possible, move it closer to the router or use a Wi-Fi extender to improv... ⇲
 
Battery issue

Battery level indicator inaccurate

Fix: Check the battery level of the cameras or devices in the app settings. If the indicator is incorrect, try recalibrating it by fully charging... ⇲
 
Privacy issue

Privacy mode disconnects frequently

Fix: Check the settings for privacy mode in the app. Ensure that it is configured correctly and not set to turn off automatically after a certain... ⇲
 
Security issue

Deep Sentinel Home Security automatically turns cameras back on

Fix: Check the app settings to see if there is an option for automatic camera activation. Disable any settings that may cause this behavior. OR... ⇲
 
Ads issue

Ads displaying in app

Fix: Check if there is a premium version of the app available that removes ads. If so, consider upgrading to that version. OR If upgrading is... ⇲
 
Crashes issue

Regularly stops working and needs resets

Fix: Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check if you need to free up space. OR If the... ⇲
 
Camera issue

Camera quality poor

Fix: Check the camera lens for any obstructions or dirt. Clean the lens gently with a microfiber cloth to improve clarity. OR Adjust the camer... ⇲
 
Bugs issue

Functions of the app are unreliable

Fix: Regularly update the app to the latest version to ensure you have the latest bug fixes and improvements. Check the App Store for updates.... ⇲
 
Glitches issue

Deep Sentinel Home Security is glitchy

Fix: Clear the app's cache if possible, or uninstall and reinstall the app to remove any corrupted files. OR Restart your iPhone to clear temp... ⇲
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 what users are saying
Good experience
58.4%

Bad experience
29.9%

Neutral
11.7%

~ from our NLP analysis of 77 combined software ratings.

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 Private Data Deep Sentinel Home Security collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics