fix problems on MyMTE [iphone]

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—— Run into issues on MyMTE? Get help pending when official support gets back to you!

myMTE
Info:
company: Middle Tennessee Electric Membership Corporation
: https://www.mtemc.com/Contact-Us
: www.mtemc.com
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Login issue

Login issues persist for extended periods

Fix: 1. Ensure your internet connection is stable. 2. Close the app and reopen it. 3. Double-check your login credentials for any typos. 4. If yo... ⇲

Random logouts occur

Fix: 1. Check your internet connection to ensure it is stable. 2. Avoid using the app on public Wi-Fi networks that may have security issues. 3.... ⇲

myMTE fails to recognize biometric login

Fix: 1. Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that myMTE is enabled for biometric login. 2. If it is enabled, t... ⇲

Error messages during login

Fix: 1. Double-check your login credentials for any typos. 2. Ensure that your internet connection is stable. 3. If you receive a specific error... ⇲
 
Crashes issue

myMTE crashes after login

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. If an update is available, i... ⇲
 
Account issue

Inability to recover password

Fix: 1. On the login screen, tap 'Forgot Password?' and follow the prompts to reset your password. 2. Check your email for the password reset lin... ⇲

Frequent password errors

Fix: 1. Ensure that you are entering the correct password and check for any caps lock or keyboard issues. 2. If you frequently forget your passwo... ⇲
 
Updates issue

Recent updates cause functionality issues

Fix: 1. Check if there is a newer version of the app available in the App Store. 2. If an update is available, install it to see if it resolves t... ⇲
 
Bugs issue

Usage tracking stops working

Fix: 1. Ensure that you have granted the app permission to access necessary data. Go to Settings > Privacy > Tracking and ensure myMTE is allowed... ⇲
 
Network issue

myMTE does not function on certain networks

Fix: 1. Test the app on a different network (Wi-Fi or cellular) to see if the issue is network-specific. 2. If it works on another network, check... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the same version of the app and iOS. 2. Check for any device-specific settings that may affect app pe... ⇲
 
UI issue

Scaling and time distribution in usage charts are incorrect

Fix: 1. Check if there are any settings within the app that allow you to adjust the scaling or time distribution settings for the charts. 2. If a... ⇲

myMTE redirects to App Store instead of website

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store and install any available updates. 2. If the... ⇲
 
Notifications issue

myMTE does not provide notifications for low balance

Fix: 1. Check the app settings to ensure that notifications are enabled. Go to Settings > Notifications > myMTE and ensure that notifications are... ⇲
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 what users are saying
Good experience
64.0%

Bad experience
28.0%

Neutral
8.0%

~ from our NLP analysis of 25 combined software ratings.

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 Private Data myMTE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics