—— Run into issues on Nightguard? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check the alarm settings within the app to ensure they are configured correctly. Go to the settings menu, select 'Alarms', and verify that t... ⇲
Fix: Try restarting your Apple Watch. Press and hold the side button until you see the Power Off slider, then drag the slider to turn off. After... ⇲
Fix: Ensure that your iPhone and Apple Watch are connected via Bluetooth. Check the connection by swiping up on the watch face to access the Cont... ⇲
Fix: Check the settings for the complication update frequency. Go to the Watch app on your iPhone, tap on 'Complications', and see if there are o... ⇲
Fix: Double-check the alert settings in the app. Go to 'Settings' > 'Alerts' and ensure that the missed readings alerts are enabled. If they are... ⇲
Fix: Check the alarm settings to ensure that the snooze duration is set correctly. Go to 'Settings' > 'Alarms' and verify the snooze settings.... ⇲
Fix: Ensure that your Apple Watch is updated to the latest watchOS version. Go to the Watch app on your iPhone, tap 'General', then 'Software Upd... ⇲
Fix: Refer to the Nightscout documentation for guidance on non-standard implementations. This can provide specific instructions tailored to your... ⇲
Fix: Check the app settings to see if there are any options to enable or configure features specifically for FreeAPS X users. This may require ad... ⇲
Fix: Check the background app refresh settings for Nightguard. Go to 'Settings' > 'General' > 'Background App Refresh' and ensure that it is enab... ⇲
Fix: Check if there is an option in the app settings to adjust the time frame for the graph. Look for a 'View' or 'Time Frame' option in the grap... ⇲
Fix: Check the complication settings on your Apple Watch. Press and hold the watch face, tap 'Edit', and ensure that the Nightguard complication... ⇲
Fix: Look for a date range selector within the graph section of the app. If available, use it to select the desired time frame for viewing data.... ⇲
Fix: Clear the app's cache by going to the app settings and looking for an option to clear data or cache. This can help improve performance and r... ⇲
Fix: Manually disable alerts by going to 'Settings' > 'Alerts' and turning off each alert individually. This may be tedious but is currently the... ⇲
Fix: Check the app settings for any audio playback options. Go to 'Settings' > 'Audio' within the Nightguard app and ensure that any music playba... ⇲
Fix: Check the app settings for a unit of measurement option. Go to 'Settings' > 'Units' and ensure that it is set to American values (mg/dL).... ⇲