fix problems on UK ETA [iphone]

​

—— Run into issues on UK ETA? Get help pending when official support gets back to you!

UK ETA
Info:
company: Home Office
: https://www.gov.uk/government/organisations/home-office
Chat with our AI-based UK ETA Support
   Hello! How can I assist you?  

characters left:
 
Instructions issue

Instructions for chip reading are unclear

Fix: Check the app's help section or FAQ for any additional guidance on chip reading. If available, refer to any visual aids or diagrams that may... ⇲

Lack of clear instructions for manual entry

Fix: Refer to the app's help section for any guidance on manual entry. If instructions are lacking, try to deduce the required fields based on th... ⇲
 
Compatibility issue

Requires phone case removal for chip reading

Fix: If possible, switch to a thinner phone case that allows for easier access to the chip reader without removal. Look for cases specifically de... ⇲

Limited countries supported for app use

Fix: Check the app's official website or documentation for a list of supported countries. If your country is not listed, consider using alternati... ⇲
 
Bugs issue

Frequent errors during chip scanning

Fix: Ensure that you are in a well-lit area when scanning the chip, as poor lighting can affect the camera's ability to read the chip accurately.... ⇲

Inconsistent chip reading times

Fix: Be patient and allow the app a few moments to process the chip after scanning. If it seems to be taking too long, try tapping the screen to... ⇲

UK ETA indicates chip is not reading when it actually does

Fix: If the app indicates a failure to read the chip, try tapping the screen or adjusting the angle of your phone to see if it prompts a successf... ⇲

Requires multiple attempts to read chip

Fix: Practice your scanning technique by experimenting with different angles and distances from the chip. Finding the optimal position can reduce... ⇲
 
UI issue

No option to view ETA after approval

Fix: Check the app's settings or profile section to see if there is an option to view your application status or ETA. Sometimes, this information... ⇲

Confusing user interface

Fix: Take time to explore each section of the app to familiarize yourself with its layout. Create a mental map of where different features are lo... ⇲
 
Crashes issue

UK ETA crashes or freezes during use

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for any available updates and in... ⇲
 
Camera issue

Difficulties taking a picture of passport information

Fix: Ensure that you are holding the passport steady and in good lighting. Use a flat surface to lay the passport on, and avoid shadows that may... ⇲
 
Feedback issue

No feedback option for US citizenship

Fix: Keep a personal record of your feedback and suggestions for the app. You can compile your thoughts and share them with friends or family who... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
54.2%

Good experience
36.3%

Neutral
9.5%

~ from our NLP analysis of 190 combined software ratings.

 Switch to these Alternatives:
beIN
Og Money - Payments&Gift Cards
WOQOD
Real Caller : Caller id
GOV.UK ID Check
Zain KSA
EE: Game, Home, Work & Learn
QatarPost
Three
Tracksolid Pro

 Private Data UK ETA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics