fix problems on GoStix [iphone]

—— Run into issues on GoStix? Get help pending when official support gets back to you!

GoStix™ Plus

Info:

company: Takara Bio USA, Inc.

: http://www.takarabio.com/GoStixHelp

: www.takarabio.com

Chat with our AI-based GoStix Support

🛠️ Common GoStix Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Crashes on iOS 13.1.3

Fix: Check for any available updates for the GoStix™ Plus app in the App Store. Open the App Store, tap on your profile icon at the top right, an... ⇲

Incorrect lot number recognition

Fix: Ensure that you are entering the lot number correctly. Double-check for any typos or incorrect characters. If the app allows, try scanning t... ⇲

Support issue

Poor technical support

Fix: Utilize online resources such as user forums or community support pages related to GoStix™ Plus. Often, other users may have experienced sim... ⇲

Bugs issue

GoStix does not recognize lot number

Fix: Make sure that the lot number is still valid and has not expired. If it has expired, the app may not recognize it. Check the product packagi... ⇲

Inaccurate titer values

Fix: Ensure that you are following the instructions for sample preparation and testing accurately. Review the user manual or any instructional vi... ⇲

Different values for same sample

Fix: Check if the sample was prepared or stored differently before each test. Variations in sample handling can lead to different results. Ensure... ⇲

Fails to detect viral particles

Fix: Ensure that you are using the correct type of sample for the test. Refer to the app's guidelines to confirm that the sample is appropriate f... ⇲

Manual entry not recognized

Fix: Double-check the format of the manual entry. Ensure that you are following any specific formatting guidelines provided by the app for manual... ⇲

Camera issue

Camera won't focus on iPhone 15

Fix: Clean the camera lens on your iPhone 15 with a soft, lint-free cloth. Sometimes smudges or dirt can prevent the camera from focusing properl... ⇲

Crashes issue

GoStix keeps crashing

Fix: Clear the app's cache if the option is available in the app settings. This can help resolve issues caused by corrupted data. OR If the ap... ⇲

Force closes when entering email

Fix: Try entering your email address in a different format, such as using a different email provider or checking for any special characters that... ⇲

UI issue

Impractical scanning process

Fix: Review the scanning instructions provided in the app to ensure you are following the recommended scanning technique. Sometimes adjusting the... ⇲