fix problems on Academy SilverPass [iphone]

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—— Run into issues on Academy SilverPass? Get help pending when official support gets back to you!

Academy SilverPass
Info:
company: Academy Bus
: https://www.academybus.com/
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Support issue

Lack of customer support for mistakes

Fix: 1. Use in-app support features: Check if the app has a help or support section where you can submit your issue directly. Look for FAQs that... ⇲

Poor communication regarding bus status

Fix: 1. Check the app regularly: Make it a habit to check the app for updates on bus statuses, especially during peak travel times. 2. Enable no... ⇲
 
Notifications issue

No alerts for bus cancellations

Fix: 1. Enable notifications: Go to Settings > Notifications > Academy SilverPass and ensure that notifications are enabled. This will allow the... ⇲

Push notifications do not retain alert information

Fix: 1. Check notification settings: Go to Settings > Notifications > Academy SilverPass and ensure that 'Show Previews' is set to 'Always' or 'W... ⇲

No direct link to alerts from notifications

Fix: 1. Manually check alerts: After receiving a notification, open the app and navigate to the alerts section to find the relevant information.... ⇲
 
Payments issue

Academy SilverPass does not allow for specific credit card charges

Fix: 1. Check payment settings: Go to the app's payment settings and ensure that your credit card information is entered correctly. 2. Try a dif... ⇲

No option to use previous payment methods

Fix: 1. Save payment methods: When making a payment, ensure you select the option to save your payment method for future use. 2. Manually enter... ⇲
 
Bugs issue

Tracking feature not functioning

Fix: 1. Restart the app: Close the app completely and reopen it to see if the tracking feature starts working. 2. Check location settings: Ensur... ⇲

Buses leave stops early

Fix: 1. Arrive early: To avoid missing the bus, plan to arrive at your stop at least 5-10 minutes before the scheduled departure time. 2. Monito... ⇲

Old buses with uncomfortable seating

Fix: 1. Provide feedback: Use the app's feedback feature to report your experience with the bus seating. 2. Choose different routes: If possible... ⇲

Limited bus schedule during peak hours

Fix: 1. Check alternative routes: Look for other bus routes that may have more frequent service during peak hours. 2. Plan ahead: If you know yo... ⇲

Buses often arrive late or not at all

Fix: 1. Monitor bus schedules: Regularly check the app for real-time updates on bus arrivals to avoid waiting for buses that may be delayed. 2.... ⇲

Inability to purchase tickets after app refresh

Fix: 1. Ensure stable internet connection: Check your Wi-Fi or cellular data connection before attempting to purchase tickets again. 2. Restart... ⇲

Lack of express buses during late hours

Fix: 1. Check alternative routes: Look for other bus routes that may offer express services during late hours. 2. Provide feedback: Use the app'... ⇲
 
Coverage issue

Academy SilverPass does not cover all service areas

Fix: 1. Check the app's coverage map: Look for a map or list of service areas within the app to confirm if your location is covered. 2. Use alte... ⇲
 
UI issue

Difficulty in accessing ticket wallet

Fix: 1. Navigate to the wallet section: Ensure you are looking in the correct section of the app for your tickets. It may be labeled as 'My Ticke... ⇲
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 what users are saying
Good experience
64.2%

Bad experience
32.6%

Neutral
3.2%

~ from our NLP analysis of 405 combined software ratings.

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 Private Data Academy SilverPass collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Diagnostics