fix problems on Numerade [iphone]

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—— Run into issues on Numerade? Get help pending when official support gets back to you!

Numerade - Homework Help
Info:
company: Numerade Labs Inc
: https://www.numerade.com/contact/
: www.numerade.com
Chat with our AI-based Numerade Support
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Video issue

Numerade exits video unexpectedly

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check available space. If low, delete unnecess... ⇲

Video freezes when paused

Fix: 1. Check your internet connection. A weak connection can cause video playback issues. Try switching between Wi-Fi and cellular data to see i... ⇲

Video help takes a long time

Fix: 1. Check your internet connection speed. Use a speed test app to ensure you have a stable connection. 2. Try watching videos during off-pea... ⇲

No zoom option for video steps

Fix: 1. Use the pinch-to-zoom gesture on your iPhone screen while watching the video to zoom in on specific areas. 2. If the app does not suppor... ⇲

Unskippable slow videos

Fix: 1. If the videos are slow, check your internet connection and switch to a more stable network if possible. 2. Consider watching videos at a... ⇲
 
Payments issue

Difficulties canceling subscription

Fix: 1. Open the Settings app on your iPhone. Tap on your name at the top, then select 'Subscriptions'. Find Numerade in the list and tap on it.... ⇲

Subscription charges after cancellation

Fix: 1. Double-check your subscription status in the Settings app under 'Subscriptions' as mentioned earlier. Ensure it shows as canceled. 2. Re... ⇲

No cancellation button on website

Fix: 1. Log into your Numerade account on the website. Look for account settings or subscription management options. 2. If you cannot find a can... ⇲

Account shows no subscription but still charged

Fix: 1. Check your payment history in the App Store to confirm if the charge is related to Numerade. Go to Settings > [your name] > Subscriptions... ⇲

Deleting account does not cancel subscription

Fix: 1. Deleting your account does not automatically cancel subscriptions. Follow the cancellation steps in the Settings app under 'Subscriptions... ⇲

Memberships are non-refundable

Fix: 1. Review the terms of service for the app to understand the refund policy. 2. If you believe you have a valid reason for a refund, documen... ⇲

Cancellation button removed

Fix: 1. If the cancellation button is missing, try accessing your account settings through the app instead of the website. 2. Check for any upda... ⇲

No sympathy for refund requests

Fix: 1. Document your refund request clearly, stating your reasons and any supporting evidence. 2. Use the app's support feature to submit your... ⇲

Instructions for cancellation are misleading

Fix: 1. Follow the cancellation steps outlined in the Settings app under 'Subscriptions' to ensure you are following the correct process. 2. If... ⇲
 
Ads issue

Ads required even with paid subscription

Fix: 1. Ensure you are logged into the correct account that has the paid subscription. Sometimes users have multiple accounts. 2. Log out of the... ⇲
 
Support issue

Answers are incomplete

Fix: 1. Check if there are additional resources or follow-up videos provided in the app that may complete the answer. 2. If you find answers lac... ⇲
 
Glitches issue

Mobile app glitches text off screen

Fix: 1. Rotate your device to see if the text realigns properly. 2. Try adjusting the text size in your iPhone settings. Go to Settings > Displa... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
78.9%

Bad experience
19.1%

Neutral
2.0%

~ from our NLP analysis of 445 combined software ratings.

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 Private Data Numerade collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly: $29.99 Pay as you go!
  2. Weekly: $9.99 A week of Numerade Plus access.
  3. Annual: $95.90 Crush your classes with Numerade+