fix problems on Caltrain [iphone]

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Caltrain Mobile
Info:
company: Caltrain
: http://www.caltrain.com/mobileticket
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Network issue

Error messages when reaching server

Fix: 1. Check server status: Sometimes, the server may be down for maintenance. Check the official Caltrain website or social media for any annou... ⇲

Connection issues when not on Wi-Fi

Fix: 1. Enable cellular data for the app: Go to Settings > Cellular and ensure that Caltrain Mobile is allowed to use cellular data. 2. Check you... ⇲
 
Bugs issue

Tickets activate at purchase instead of use

Fix: 1. Review app settings: Check if there is an option in the app settings to change the ticket activation method. Some apps allow you to selec... ⇲
 
Customization issue

No option for round-trip tickets

Fix: 1. Check for updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Use two one-way tickets: As... ⇲

Inability to save station preferences

Fix: 1. Check app settings: Look for an option in the app settings to save favorite stations or preferences. If available, follow the prompts to... ⇲

Limited ticket options for zone upgrades

Fix: 1. Check for updates: Ensure the app is updated, as more ticket options may be added in newer versions. 2. Use the website: If the app does... ⇲
 
Features issue

Clipper card functionality missing

Fix: 1. Check app settings: Look for any settings related to Clipper card integration. Sometimes, features may be hidden in the settings menu. 2.... ⇲

No live map tracking

Fix: 1. Check for updates: Ensure the app is updated, as live tracking features may be added in newer versions. 2. Use alternative apps: Consider... ⇲
 
Payments issue

Cannot buy tickets in advance

Fix: 1. Check for updates: Ensure the app is updated, as advance ticket purchasing may be a new feature in recent versions. 2. Use the website: I... ⇲

Guest checkout not available

Fix: 1. Create an account: If guest checkout is not available, consider creating an account for easier future purchases. 2. Use a different devic... ⇲

Double charging incidents

Fix: 1. Check your payment method: Ensure that your payment method is not being charged multiple times due to a glitch. Review your transaction h... ⇲

Refund process not functional

Fix: 1. Review refund policy: Check the app or website for the refund policy to ensure you are following the correct procedure. 2. Document your... ⇲
 
Loading issue

Caltrain often fails to load

Fix: 1. Restart your device: A simple restart can often resolve loading issues by clearing temporary files and refreshing the system. 2. Check fo... ⇲
 
Crashes issue

Caltrain crashes during peak hours

Fix: 1. Restart the app: Close the app completely and reopen it to see if it resolves the crashing issue. 2. Avoid peak hours: If possible, try t... ⇲
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 what users are saying
Good experience
93.1%

Bad experience
5.2%

Neutral
1.7%

~ from our NLP analysis of 7,358 combined software ratings.

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 Private Data Caltrain collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics