fix problems on Rare Candy [iphone]

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—— Run into issues on Rare Candy? Get help pending when official support gets back to you!

Rare Candy - Collect Together
Info:
company: Rare Candy
: https://rarecandy.com/faq
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Bugs issue

minor buggy loading screens

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > Rare Candy and offload the app to clear temporary files. Reinstall if necess... ⇲

prices often lower than TCG

Fix: 1. Verify prices: Cross-check prices with TCGPlayer or other reliable sources to ensure accuracy. If discrepancies are found, note them for... ⇲

incorrect card identification

Fix: 1. Manually verify card details: If a card is incorrectly identified, check the details against a reliable source and report discrepancies i... ⇲
 
Settings issue

no settings option for saving addresses/payment

Fix: 1. Check for updates: Go to the App Store and ensure you have the latest version of the app, as new features may be added in updates. 2. Use... ⇲
 
UI issue

confirmation prompts missing

Fix: 1. Check app settings: Look for any settings related to notifications or confirmations within the app. Ensure they are enabled. 2. Restart t... ⇲

cards showing as unavailable to view

Fix: 1. Refresh the app: Pull down on the main screen to refresh the data and see if the cards become available. 2. Check for updates: Ensure you... ⇲
 
Glitches issue

glitchy tracking of sets

Fix: 1. Refresh the tracking page: Pull down on the tracking page to refresh the data. This can sometimes resolve glitches. 2. Clear app cache: O... ⇲
 
Search issue

some cards not found in the system

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as new cards may be added in updates. 2. Manually enter card details:... ⇲
 
Login issue

unable to log in after update

Fix: 1. Reset your password: Use the 'Forgot Password' option on the login screen to reset your password and try logging in again. 2. Clear app c... ⇲
 
Updates issue

cards not displaying after update

Fix: 1. Refresh the app: Pull down on the main screen to refresh the data. This can help load any missing cards. 2. Check for updates: Ensure you... ⇲
 
Security issue

security text not sent

Fix: 1. Check your phone number: Ensure that the phone number linked to your account is correct and formatted properly. 2. Restart your device: S... ⇲
 
Features issue

missing friends list feature

Fix: 1. Check for updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Use alternative methods: If... ⇲
 
Customization issue

custom order editing not user-friendly

Fix: 1. Review tutorials: Check if the app has any tutorials or help sections that explain how to edit custom orders effectively. 2. Practice usi... ⇲
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 what users are saying
Good experience
79.5%

Bad experience
15.5%

Neutral
5.0%

~ from our NLP analysis of 516 combined software ratings.

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 Private Data Rare Candy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics