fix problems on Crystal Identifier. Rock Guide [iphone]

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—— Run into issues on Crystal Identifier. Rock Guide? Get help pending when official support gets back to you!

Crystal identifier. Rock guide
Info:
company: SHIRIN KAZAKBAYEVA
: http://stoneidentifier.ru/?feedback
Chat with our AI-based Crystal identifier. Rock guide Support
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Payments issue

Charges for subscription despite trial cancellation

Fix: Double-check your subscription settings in the app and ensure that you have properly canceled the trial. Look for confirmation emails or not... ⇲

Limited free features

Fix: Maximize the use of the available free features by exploring all options and settings within the app to get the most out of what is offered... ⇲

High subscription cost for low value

Fix: Evaluate your usage of the app and determine if the subscription cost aligns with the value you receive. If not, consider canceling and usin... ⇲

No refund for trial cancellation

Fix: Review the app's terms and conditions regarding trial cancellations to understand the policy better and ensure you follow the correct proced... ⇲
 
Bugs issue

Identifies common stones incorrectly

Fix: Take multiple images of the same stone from different angles and in different lighting conditions to see if the app provides a more accurate... ⇲

Poor performance with well-known crystals

Fix: Check for any updates to the app that may improve its performance. Keeping the app updated can resolve bugs and improve functionality. OR... ⇲

Inconsistent results for the same stone

Fix: Ensure that you are using the same scanning technique each time, such as the same distance from the stone and similar lighting conditions, t... ⇲

Misidentifies colors and types of stones

Fix: Use a color reference chart or guide to compare the app's identification with the actual stone color, and adjust your expectations based on... ⇲

Lack of useful information about stones

Fix: Supplement the app with external resources such as books, websites, or forums dedicated to crystal information to enhance your knowledge.... ⇲

Crystal identifier. Rock guide fails to recognize simple crystals

Fix: Ensure that the crystals are clean and free of dust or debris, as this can affect the app's ability to recognize them accurately. OR Try... ⇲

Frequent false positives in identification

Fix: Take your time when scanning stones and ensure that the camera is focused properly before capturing the image to reduce false positives. O... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to familiarize yourself with the app's layout and features. Look for any tutorial or help sections within the app that can gu... ⇲

Overall poor user experience

Fix: Take note of specific issues you encounter and try to find workarounds for each, such as using alternative apps or methods for stone identif... ⇲
 
Camera issue

Difficulties in scanning and capturing images

Fix: Practice holding the device steady and at the correct distance from the stone. Use a tripod or stable surface if necessary to improve image... ⇲
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 what users are saying
Good experience
59.0%

Bad experience
37.1%

Neutral
3.9%

~ from our NLP analysis of 1,472 combined software ratings.

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 Private Data Crystal identifier. Rock guide collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers

  Cost of Subscriptions
  1. Rock identifier. 1yr. 7 trial: $28.49 Full Access. Identifier & crystal guide
  2. Rock identifier. 1yr. 75% off: $7.49 Full Access. Identifier & crystal guide
  3. Rock & crystal identifier. 1yr: $28.49 Full Access. Identifier & crystal guide