fix problems on Neighbors Credit Union [iphone]

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—— Run into issues on Neighbors Credit Union? Get help pending when official support gets back to you!

Neighbors Credit Union
Info:
company: Neighbors Credit Union Mobile Banking
: http://www.NeighborsCU.org
: www.NeighborsCU.org
Chat with our AI-based Neighbors Credit Union Support
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Notifications issue

Delayed notifications for transactions

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Neighbors Credit Union and ensure that notifications are enabled. Make sure... ⇲

Notifications received hours late

Fix: 1. Check Notification Settings: Ensure that notifications are enabled in your iPhone settings for the app. Go to Settings > Notifications >... ⇲
 
Settings issue

No card controls available in the app

Fix: 1. Check for Updates: Ensure that you are using the latest version of the app, as card control features may be added in newer updates. 2. Us... ⇲

No option to lock card from app

Fix: 1. Use Online Banking: If the app does not provide this feature, log in to your account on the Neighbors Credit Union website, where you may... ⇲
 
Bugs issue

Application errors during money transfers

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲
 
Account issue

Inconsistent access to account information

Fix: 1. Refresh the App: Pull down on the account information screen to refresh the data. This can help load the latest information. 2. Check for... ⇲

Lack of early direct deposit visibility

Fix: 1. Check with Employer: Confirm with your employer if they have set up early direct deposit. Sometimes, the issue may not be with the app bu... ⇲

Inability to order replacement card online

Fix: 1. Use Online Banking: Log in to your account on the Neighbors Credit Union website, where you may find the option to order a replacement ca... ⇲
 
Login issue

Issues with Face ID login after updates

Fix: 1. Re-enable Face ID: Go to Settings > Face ID & Passcode, and ensure that Face ID is set up for the Neighbors Credit Union app. You may nee... ⇲
 
Support issue

Poor customer service at branches

Fix: 1. Use Online Resources: Check the Neighbors Credit Union website for FAQs or online chat support, which may provide quicker assistance than... ⇲
 
Updates issue

Frequent maintenance and technical problems

Fix: 1. Check Maintenance Schedule: Visit the Neighbors Credit Union website or social media for any scheduled maintenance announcements that may... ⇲
 
UI issue

Neighbors Credit Union designed for computer illiterate users

Fix: 1. Explore Features: Take time to explore the app's features and familiarize yourself with its layout. Many apps have tutorials or help sect... ⇲
 
Payments issue

Incorrect payment processing at branches

Fix: 1. Double-Check Transactions: Always verify the amount and details before completing a transaction at the branch to avoid errors. 2. Keep Re... ⇲
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 what users are saying
Good experience
94.1%

Bad experience
3.5%

Neutral
2.4%

~ from our NLP analysis of 3,406 combined software ratings.

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 Private Data Neighbors Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location