fix problems on My Duchess [iphone]

—— Run into issues on My Duchess? Get help pending when official support gets back to you!

My Duchess

Info:

company: Duchess

: https://support.rovertown.com/?typeA3=Duchess

: www.myduchess.com

Chat with our AI-based My Duchess Support

🛠️ Common My Duchess Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My Duchess crashes frequently

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

Difficulties in registering new accounts

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection. If it's weak, try moving closer to your router or swit... ⇲

Account issue

No password reset mechanism

Fix: 1. Check the app settings: Look for any 'Forgot Password' or 'Reset Password' options in the app settings or login screen. If available, fol... ⇲

Payments issue

Inability to add card to mobile wallet

Fix: 1. Check card compatibility: Ensure that the card you are trying to add is supported by the app and your mobile wallet. 2. Update the app:... ⇲

Support issue

Lack of support link for help

Fix: 1. Check the app's settings: Look for a 'Help' or 'Support' section within the app settings. 2. Visit the official website: If available, c... ⇲

Registration issue

My Duchess shuts off during registration

Fix: 1. Ensure your device has enough storage: Go to Settings > General > iPhone Storage and check if you have sufficient space. If not, delete u... ⇲

Performance issues with logging out

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find My Duchess, and tap 'Offload App'. This will remove the app but keep its... ⇲

UI issue

Does not display exact points or gas discounts

Fix: 1. Refresh the app: Close the app completely and reopen it to see if the points or discounts update. 2. Check your account details: Ensure... ⇲

User interface not user-friendly

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Look for tutorials:... ⇲

Bugs issue

Looping error messages

Fix: 1. Restart the app: Close the app completely and reopen it to see if the error messages persist. 2. Clear app cache: Go to Settings > Gener... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.5%

Bad experience

2.7%

Neutral

0.7%

~ from our NLP analysis of 405 combined software ratings.

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Private Data My Duchess collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics