fix problems on Clarity [iphone]

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—— Run into issues on Clarity ? Get help pending when official support gets back to you!

Clarity Mobile App
Info:
company: Clarity Benefit Solutions
: https://claritybenefitsolutions.com
: claritybenefitsolutions.com
Chat with our AI-based Clarity Support
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Payments issue

Funds not available for use after purchase

Fix: Wait for a few minutes and check again, as there may be a delay in processing transactions. Ensure that the purchase was completed successfu... ⇲
 
Login issue

Clarity fails to recognize username and password

Fix: Ensure that you are entering the correct username and password. Check for any typos, and ensure that Caps Lock is not on if your password is... ⇲

Login credentials differ from online portal

Fix: Verify that you are using the same credentials for both the app and the online portal. If you have recently changed your password, ensure yo... ⇲

Frequent login resets required

Fix: Check if your app is set to remember your login credentials. If not, enable this feature in the app settings to avoid frequent logins. OR... ⇲

Login errors persist

Fix: Clear the app's cache and data, or uninstall and reinstall the app to reset any corrupted data that may be causing login issues. OR Check... ⇲

Separate credentials required for app and website

Fix: If possible, reset your password for both the app and the website to unify your credentials, ensuring you use the same one for both. OR K... ⇲
 
Support issue

Customer service is unresponsive

Fix: Utilize any available self-help resources within the app, such as FAQs or troubleshooting guides, to resolve your issue without needing to c... ⇲

Missing features like chat and support

Fix: Check the app's settings or help section to see if there are options to enable chat or support features that may be hidden. OR Look for a... ⇲
 
Crashes issue

Clarity crashes frequently

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes that can improve stability. OR Clear the app's... ⇲
 
UI issue

Submit expense button does not work

Fix: Check if all required fields are filled out correctly before submitting. Sometimes, missing information can prevent submission. OR Try re... ⇲
 
Uploads issue

Cannot upload receipts from phone

Fix: Ensure that the app has permission to access your photos. Go to your iPhone settings, find the app, and check the permissions. OR Try usi... ⇲

Invoice upload issues

Fix: Ensure that the invoice file format is supported by the app. Convert the invoice to a compatible format if necessary. OR Try uploading th... ⇲
 
Slow issue

Clarity is slow and glitchy

Fix: Close any other apps running in the background to free up system resources, which may improve the app's performance. OR Consider restarti... ⇲
 
Account issue

Cannot access account information

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve access issues. OR Check if there are any app updat... ⇲
 
Compatibility issue

Pending items receipt format errors

Fix: Check the format of the receipts you are trying to upload. If they are not in the correct format, convert them before uploading. OR If th... ⇲
 
Registration issue

Delayed email verification

Fix: Check your spam or junk email folder for the verification email, as it may have been filtered there. OR If you do not receive the email a... ⇲
 
Loading issue

Clarity times out frequently

Fix: Ensure that your internet connection is stable and strong, as weak connections can cause timeouts. OR Try reducing the number of apps run... ⇲
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 what users are saying
Good experience
84.0%

Bad experience
12.6%

Neutral
3.5%

~ from our NLP analysis of 1,274 combined software ratings.

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 Private Data Clarity collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data