fix problems on MyBlock [iphone]

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—— Run into issues on MyBlock? Get help pending when official support gets back to you!

MyBlock
Info:
company: HRB Tax Group, Inc.
: https://www.hrblock.com/support/index.html
: www.hrblock.com
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Account issue
Inability to access past returns

Fix: 1. Ensure you are logged into the correct account associated with your past returns. Check your emai...

Multiple account issues

Fix: 1. Ensure you are logged into the correct account by checking your profile settings. 2. If you have...

Miscommunication regarding account status

Fix: 1. Double-check your account settings and notifications within the app for any updates. 2. Document...

 
Login issue
Frequent sign-in issues

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if n...

 
UI issue
Navigation problems between apps

Fix: 1. Ensure that both MyBlock and any other related apps are updated to the latest versions. 2. Resta...

Confusing interface

Fix: 1. Familiarize yourself with the app by exploring each section and using any available tutorials or...

 
Uploads issue
Inconsistent document upload functionality

Fix: 1. Ensure that the documents you are trying to upload are in a supported format (PDF, JPEG, etc.)....

 
Bugs issue
Error messages without clear explanations

Fix: 1. Take note of the specific error message and search for it in the app's help section or online for...

 
Support issue
Limited customer support responsiveness

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. Use the app's chat f...

Inadequate troubleshooting for tax issues

Fix: 1. Use the app's help section to find troubleshooting guides related to tax issues. 2. Document you...

 
Features issue
Inability to apply for advertised features

Fix: 1. Ensure that your app is updated to the latest version to access all features. 2. Check if there...

 
Glitches issue
Glitches when adding state taxes

Fix: 1. Ensure that you are entering the correct state tax information and that it is up to date. 2. Res...

 
Updates issue
Lack of real-time refund total updates

Fix: 1. Ensure that your app is updated to the latest version to access real-time features. 2. Check you...

 
Compatibility issue
Poor integration between app and website

Fix: 1. Ensure both the app and website are updated to the latest versions. 2. Log out of both the app a...

 
Security issue
Unreliable Face ID functionality

Fix: 1. Ensure that Face ID is enabled for the MyBlock app in your iPhone settings. Go to Settings > Face...

 
Freezing issue
Frequent app freezes

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Upda...

 
Downloads issue
Inability to download or access documents

Fix: 1. Ensure you have a stable internet connection while trying to download documents. 2. Check if the...

 
Payments issue
Unclear payment requirements for e-filing

Fix: 1. Review the payment section in the app for any listed requirements or instructions. 2. Check the...

  Have a specific unlisted Problem? resolve your issue below:
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 what users are saying
Good experience
89.7%

Bad experience
7.1%

Neutral
3.2%

~ from our NLP analysis of 57,616 combined software ratings.

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 Private Data MyBlock collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics