fix problems on CMG Home [iphone]

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—— Run into issues on CMG Home? Get help pending when official support gets back to you!

CMG Home
Info:
company: CMG Mortgage, Inc
: http://www.cmgfi.com/
: www.cmgfi.com
Chat with our AI-based CMG Home Support
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Support issue

Lack of communication from agents

Fix: 1. Utilize in-app messaging: If the app has a messaging feature, use it to send a direct message to your agent for quicker responses. OR... ⇲

Ignored customer inquiries

Fix: 1. Follow up: If you have not received a response, send a follow-up message or email to ensure your inquiry is acknowledged. OR 2. Use mu... ⇲
 
Uploads issue

Documents uploaded to app not recognized

Fix: 1. Check file formats: Ensure that the documents you are uploading are in the supported formats (e.g., PDF, JPEG). If not, convert them usin... ⇲
 
Notifications issue

Nonsensical notifications about application progress

Fix: 1. Review notification settings: Go to the app settings and check if you can customize the types of notifications you receive. Disable any t... ⇲
 
Settings issue

Cannot manage existing loans

Fix: 1. Check for updates: Ensure that the app is updated to the latest version, as updates may include new features for loan management. OR 2... ⇲

No ability to view payoff balance

Fix: 1. Check account settings: Ensure that your account is fully set up and linked correctly, as some features may be restricted until verificat... ⇲

No escrow activity tracking

Fix: 1. Review your account settings: Ensure that your escrow account is linked and that you have provided all necessary information for tracking... ⇲

No mortgage payment tracking

Fix: 1. Set up reminders: Use your phone's calendar or reminder app to track payment due dates manually until the app provides this feature. OR... ⇲

Only allows applying for new loans

Fix: 1. Check for updates: Ensure the app is updated, as new features may be added in future versions. OR 2. Use the website: Access your acco... ⇲

Poor functionality for existing loan management

Fix: 1. Provide feedback: Use any available feedback feature in the app to report specific issues with loan management functionality. OR 2. Us... ⇲

Absence of loan details management

Fix: 1. Check for updates: Ensure the app is updated, as new features may be added in future versions. OR 2. Use the website: Access your loan... ⇲
 
Login issue

Login errors

Fix: 1. Reset your password: If you are experiencing login issues, try resetting your password through the 'Forgot Password' link on the login pa... ⇲
 
Downloads issue

Automatic redirects to download app

Fix: 1. Clear browser cache: If you are accessing the app through a browser, clear your browser's cache and cookies to prevent redirects. OR 2... ⇲
 
Security issue

Suspicion of data security

Fix: 1. Enable two-factor authentication: If available, enable two-factor authentication in your account settings for added security. OR 2. Re... ⇲
 
Payments issue

No payment options available

Fix: 1. Check for updates: Ensure the app is updated, as payment options may be added in newer versions. OR 2. Use alternative payment methods... ⇲

No payment processing features

Fix: 1. Check for updates: Ensure the app is updated, as payment processing features may be added in newer versions. OR 2. Use the website: If... ⇲
 
UI issue

Lack of app usability

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and settings to better understand its usability. OR 2.... ⇲
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 what users are saying
Good experience
65.9%

Bad experience
33.3%

Neutral
0.7%

~ from our NLP analysis of 135 combined software ratings.

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 Private Data CMG Home collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics