fix problems on Monterra Credit Union [iphone]

—— Run into issues on Monterra Credit Union? Get help pending when official support gets back to you!

Monterra Credit Union

Info:

company: San Mateo Credit Union

: https://www.monterra.org/contactus

: www.monterra.org

Chat with our AI-based Monterra Credit Union Support

🛠️ Common Monterra Credit Union Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Difficult initial login

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Blurry picture acceptance for deposits

Fix: Ensure that you are taking the pictures in a well-lit area. Hold the check flat and avoid shadows. Use the app's guidelines for capturing th... ⇲

Requires password login every time

Fix: Check if the app has a 'Remember Me' or 'Stay Logged In' option during the login process. If available, enable this feature to avoid enterin... ⇲

Separate logins for app and website

Fix: Check if you are using the same credentials for both the app and the website. If they are different, consider updating your credentials to b... ⇲

Payments issue

Bill pay issues

Fix: Verify that you have set up your bill pay accounts correctly. Go to the bill pay section of the app and ensure that all necessary informatio... ⇲

Zelle not working

Fix: Ensure that you have registered for Zelle within the Monterra Credit Union app. Go to the Zelle section and follow the prompts to set it up,... ⇲

UI issue

Monterra Credit Union stuck in landscape mode

Fix: Check your device's orientation lock. Swipe down from the top-right corner of your iPhone to access the Control Center and ensure that the o... ⇲

Freezing issue

Monterra Credit Union freezes on startup

Fix: Force close the app and restart your iPhone. To force close, swipe up from the bottom of the screen and swipe the Monterra Credit Union app... ⇲

Updates issue

Missing features compared to old app

Fix: Check the app's update notes in the App Store to see if the missing features are planned for future updates. Sometimes, features are rolled... ⇲

Notifications issue

Inconsistent deposit notifications

Fix: Check your notification settings for the Monterra Credit Union app. Go to Settings > Notifications > Monterra Credit Union and ensure that n... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.6%

Neutral

1.5%

Bad experience

1.0%

~ from our NLP analysis of 13,720 combined software ratings.

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Private Data Monterra Credit Union collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics