fix problems on Scout [iphone]

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—— Run into issues on Scout? Get help pending when official support gets back to you!

Scout: Family Location & Maps
Info:
company: Telenav, Inc.
: http://help.scout.me/scout
: www.scoutgps.com
Chat with our AI-based Scout Support
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Bugs issue

Inaccurate routing

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services and ensure that location services are enabled for Scout. Set it to... ⇲

Incorrect exit numbers

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates may fix mapping errors. OR 2. Report inaccuracies: Use... ⇲

Longer than necessary routes

Fix: 1. Check route settings: In the app settings, look for options to optimize routes or avoid tolls and highways, which may affect route length... ⇲
 
Loading issue

Slow to load addresses

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, either through Wi-Fi or cellular data. Try switching betwee... ⇲
 
Updates issue

Lack of real-time traffic updates

Fix: 1. Enable traffic settings: In the app settings, look for an option to enable real-time traffic updates and ensure it is turned on. OR 2.... ⇲

Outdated points of interest

Fix: 1. Update the app: Ensure you have the latest version of Scout, as updates often include new points of interest. OR 2. Manually search fo... ⇲

Inability to open app after updates

Fix: 1. Restart your iPhone: A restart can often resolve issues with apps not opening after updates. OR 2. Reinstall the app: If the app still... ⇲
 
Customization issue

Social media features are unnecessary

Fix: 1. Disable social media features: Check the app settings for options to disable or hide social media features if they are not useful to you.... ⇲

No option to set different starting addresses

Fix: 1. Use the search function: Manually enter the starting address each time you navigate, as some apps may not allow saving multiple starting... ⇲
 
UI issue

Difficult to access favorite places

Fix: 1. Create shortcuts: If the app allows, create shortcuts to your favorite places on your home screen for easier access. OR 2. Organize fa... ⇲

Missing turn-by-turn map views

Fix: 1. Check app settings: Go to the app settings and ensure that turn-by-turn navigation is enabled. OR 2. Reinstall the app: Uninstall and... ⇲

Flashing display box issue

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. OR 2. Check for updates: Ensure the app is updat... ⇲
 
Crashes issue

Scout shuts off during navigation

Fix: 1. Check battery settings: Go to Settings > Battery and ensure that Low Power Mode is turned off, as it can limit app performance. OR 2.... ⇲
 
Compatibility issue

Inconsistent performance with vehicle integration

Fix: 1. Check compatibility: Ensure your vehicle's system is compatible with the app and that you have followed the correct pairing process. OR... ⇲
 
Notifications issue

No speed limit notifications

Fix: 1. Enable notifications: Go to the app settings and ensure that notifications for speed limits are enabled. OR 2. Use alternative apps: I... ⇲
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 what users are saying
Good experience
87.8%

Bad experience
8.7%

Neutral
3.5%

~ from our NLP analysis of 6,546 combined software ratings.

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 Private Data Scout collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Scout Plus for 1 year : $24.99 One year of navigation service.
  2. Scout Plus for 1 month: $4.99 One month on navigation service.
  3. Scout Plus for 6 months: $12.99 6 months of service