fix problems on OakStar Bank [iphone]

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—— Run into issues on OakStar Bank ? Get help pending when official support gets back to you!

OakStar Bank Mobile
Info:
company: OakStar Bank, National Association
: https://www.oakstarbank.com/
: www.oakstarbank.com
Chat with our AI-based OakStar Bank Support
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Notifications issue

Lost notification functionality

Fix: 1. Check your notification settings for the OakStar Bank Mobile app. Go to Settings > Notifications > OakStar Bank and ensure that notificat... ⇲
 
Updates issue

Error updating balance

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Try logging out of... ⇲
 
Payments issue

Longer mobile check deposit time

Fix: 1. Ensure you are following the app's guidelines for mobile check deposits. Make sure the check is properly endorsed and that you are taking... ⇲

Cannot write notes in transfers

Fix: 1. Check if there is an option in the transfer settings to add notes. Go to the transfer section and look for a 'Notes' or 'Memo' field. 2.... ⇲
 
UI issue

New format is hard to navigate

Fix: 1. Take some time to explore the app's new layout. Familiarize yourself with the new menu options and features. 2. Look for a help or tutori... ⇲
 
Bugs issue

Transfers show multiple times

Fix: 1. Log out of the app and log back in to refresh your transaction history. 2. Check if there is an option to filter or sort transactions to... ⇲
 
Freezing issue

OakStar Bank freezes

Fix: 1. Close the app completely by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. 2. Ensure y... ⇲
 
Login issue

Login update process repeats

Fix: 1. Ensure you are entering the correct login credentials. Double-check for typos in your username and password. 2. Clear the app's cache by... ⇲
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 what users are saying
Good experience
95.7%

Bad experience
2.6%

Neutral
1.7%

~ from our NLP analysis of 2,382 combined software ratings.

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 Private Data OakStar Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location