fix problems on Two Dots [iphone]

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—— Run into issues on Two Dots? Get help pending when official support gets back to you!

Two Dots: Brain Puzzle Games
Info:
company: Playdots, Inc.
: http://dots.helpshift.com/a/twodots/
: www.socialpoint.es
Chat with our AI-based Two Dots Support
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Gameplay issue

Levels vary too much in difficulty

Fix: 1. Take note of the levels that are particularly difficult and practice them multiple times to learn patterns and strategies. 2. Use power-... ⇲

Unwinnable levels without power-ups

Fix: 1. Focus on collecting power-ups during easier levels to stock up for tougher ones. 2. Try to complete levels with the least number of move... ⇲

Difficulty manipulation feels aggressive

Fix: 1. Take breaks between levels to avoid frustration and return with a fresh mindset. 2. Focus on completing easier levels to build up power-... ⇲

Limited rewards for completing levels

Fix: 1. Focus on completing levels with fewer moves to maximize rewards. 2. Participate in any special events or challenges that may offer bette... ⇲

Unclear mechanics for new features

Fix: 1. Look for tutorial prompts within the game that may explain new features. 2. Search for online guides or videos that explain the mechanic... ⇲

Lack of meaningful end-game rewards

Fix: 1. Focus on completing all levels and challenges to unlock any hidden rewards or bonuses. 2. Engage with the community to find out if there... ⇲
 
Ads issue

Frequent pop-ups for purchases

Fix: 1. Check the settings in the app for any options to limit notifications or pop-ups related to purchases. 2. If you find the pop-ups distrac... ⇲
 
Battery issue

Game lags and drains battery

Fix: 1. Close other apps running in the background to improve performance. 2. Lower the screen brightness and close unnecessary background proce... ⇲

Overheating issues on devices

Fix: 1. Close other apps running in the background to reduce the load on your device. 2. Avoid playing in direct sunlight or hot environments to... ⇲
 
Glitches issue

Glitches during gameplay

Fix: 1. Restart the app to see if the glitch resolves itself. 2. Clear the app's cache by deleting and reinstalling the game. 3. Ensure your iP... ⇲
 
Bugs issue

Daily prize feature is inconsistent

Fix: 1. Ensure you are logging in daily to claim your prizes, as missing a day may reset your streak. 2. Check for any updates to the app that m... ⇲
 
UI issue

Too many game options and pop-ups

Fix: 1. Familiarize yourself with the game settings to disable or limit notifications and pop-ups. 2. Focus on one game mode at a time to reduce... ⇲
 
Support issue

Unresponsive customer support

Fix: 1. Check the app for any FAQs or help sections that may address your issues without needing to contact support. 2. Look for community forum... ⇲
 
Network issue

Inability to connect with Facebook

Fix: 1. Check your Facebook app settings to ensure Two Dots has permission to connect. Go to Settings > Privacy > Apps and Websites and look for... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.1%

Bad experience
8.6%

Neutral
4.3%

~ from our NLP analysis of 104,349 combined software ratings.

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 Private Data Two Dots collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Power Up + 5 Moves: $0.99 Power Up to help finish the level.
  2. Currency Pack XS: $1.99 Small currency pack
  3. Lives Refill: $0.99 A full set of lives.
  4. Gold Mine: $2.99 A limited time supply of Gold at a discount
  5. Currency Pack M: $5.99 Medium currency pack
  6. Currency Pack M: $9.99 Medium currency pack
  7. Power Up: 5 Moves +1 Bomb: $0.99 5 additional moves + 1 bomb to help finish the level.
  8. Gold Mine: $9.99 A limited time supply of Gold at a discount
  9. 10 Moves: $1.99 10 more moves to continue Expedition.
  10. Power Up: 5 Moves + Ice Cracker: $0.99 5 Extra move + Crack all ice to help you finish a level