fix problems on GSB [iphone]

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—— Run into issues on GSB ? Get help pending when official support gets back to you!

GSB Mobile Gorham Savings Bk
Info:
company: Gorham Savings Bank
: https://www.gorhamsavingsbank.com/contact-us
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Login issue

GSB logs out after a few minutes

Fix: 1. Check the app's settings for any timeout or session duration settings. If available, adjust them to a longer duration. 2. Ensure that yo... ⇲

Frequent login issues

Fix: 1. Ensure that you are entering the correct username and password. Use the 'Show Password' feature to verify. 2. Clear the app's cache and... ⇲
 
Bugs issue

Inability to read checks from Coast Line Credit Union

Fix: 1. Ensure that the checks are properly aligned and placed flat on a contrasting background when capturing the image. 2. Check if the app ha... ⇲
 
Payments issue

Bill pay function needs improvement

Fix: 1. Review the bill pay settings to ensure all information is entered correctly. Go to the Bill Pay section and verify payee details. 2. If... ⇲
 
Glitches issue

Glitch in mobile deposit capture

Fix: 1. Ensure that you are using the latest version of the app. Update if necessary. 2. Capture images in a well-lit area and ensure the check... ⇲
 
UI issue

New font is difficult to read

Fix: 1. Check if the app has a settings option for adjusting font size or display settings. If available, increase the font size for better reada... ⇲

Deposit process not intuitive

Fix: 1. Review any available tutorials or help sections within the app to better understand the deposit process. 2. Take notes on each step of t... ⇲
 
Updates issue

GSB feels less user-friendly after update

Fix: 1. Familiarize yourself with the new layout by exploring the app's features and settings. 2. Check for any tutorials or help sections withi... ⇲
 
Settings issue

Limited to 10 checks per day

Fix: 1. Plan your deposits accordingly to maximize the use of the 10-check limit. 2. If you need to deposit more checks, consider using the bran... ⇲
 
Slow issue

Multiple deposits take too long

Fix: 1. Ensure that you are capturing each check image clearly and correctly to avoid re-scanning. 2. If the app is slow, try closing other apps... ⇲
 
Network issue

GSB down too often

Fix: 1. Check the app's status on social media or community forums to see if others are experiencing similar issues. 2. Restart your iPhone and... ⇲
 
Security issue

Facial recognition not functioning

Fix: 1. Follow the steps outlined for Face recognition fails frequently to troubleshoot the issue. 2. Ensure that your iPhone's camera is clean... ⇲

Password required despite Face ID setup

Fix: 1. Go to Settings > Face ID & Passcode and ensure that Face ID is enabled for the GSB Mobile app. 2. If the app still requires a password,... ⇲
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 what users are saying
Good experience
95.6%

Neutral
2.3%

Bad experience
2.1%

~ from our NLP analysis of 4,070 combined software ratings.

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 Private Data GSB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Usage Data