fix problems on Orca Scan [iphone]

—— Run into issues on Orca Scan? Get help pending when official support gets back to you!

Orca Scan - Barcode Scanner

Info:

company: ORCA SCAN LIMITED

: https://orcascan.com/guides

: orcascan.com

Chat with our AI-based Orca Scan Support

🛠️ Common Orca Scan Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Difficulties scanning long barcodes

Fix: Ensure that the barcode is well-lit and in focus. Adjust the distance between the scanner and the barcode; sometimes being too close or too... ⇲

Inconsistent data retrieval for books

Fix: Check if the barcode is correctly formatted and not damaged. Use a different scanning angle or distance to see if that improves the data ret... ⇲

Compatibility issue

Limited to ISBN13 barcodes

Fix: If you have access to the ISBN10 version of the barcode, consider converting it to ISBN13 using an online converter tool. This way, you can... ⇲

Inability to scan older books

Fix: For older books, try searching for the book title or author in the app's database instead of relying solely on the barcode. This can help yo... ⇲

Bugs issue

Excel format stores barcodes incorrectly

Fix: When exporting to Excel, ensure that the barcode data is formatted as text. You can do this by selecting the column in Excel, right-clicking... ⇲

Free version is unreliable

Fix: Consider using the app during off-peak hours when server load may be lower, as this can sometimes improve reliability. Also, ensure that you... ⇲

Automatic scanning can lead to errors

Fix: Disable the automatic scanning feature in the app settings and switch to manual scanning. This allows you to control when the scan is initia... ⇲

Limited features in free version

Fix: Explore the app's settings to see if there are any features that can be unlocked or enhanced through user settings or preferences, even in t... ⇲

Data Loss issue

Issues with data loss when clearing lists

Fix: Before clearing any lists, export or back up your data to a safe location. This way, you can restore it if needed. Look for an export option... ⇲

Settings issue

Scanning technique requires adjustment

Fix: Practice scanning with different angles and distances to find the optimal technique for your device. Hold the scanner steady and ensure the... ⇲

Limited export options in free version

Fix: Check if there are any settings within the app that allow you to customize the export format. Sometimes, adjusting settings can unlock addit... ⇲

Camera issue

No option to manually take a picture of barcode

Fix: Use your device's camera app to take a picture of the barcode, then manually input the barcode number into Orca Scan. This is a workaround u... ⇲

Support issue

Lack of USA-based support

Fix: Utilize online forums and community support groups where users share solutions and tips for using Orca Scan. This can be a valuable resource... ⇲

Payments issue

High monthly fee for premium version

Fix: Evaluate your usage needs and consider whether the features offered in the premium version are essential for you. If not, stick with the fre... ⇲