fix problems on Kroger [iphone]

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—— Run into issues on Kroger? Get help pending when official support gets back to you!

Kroger
Info:
company: The Kroger Co.
: https://www.kroger.com/topic/contact-us
: www.kroger.com
Chat with our AI-based Kroger Support
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Search issue

Search feature is not intuitive

Fix: 1. Try using specific keywords or phrases when searching for items. 2. Use filters to refine your search results based on categories, price,... ⇲
 
Settings issue

Inability to reserve pickup time before ordering

Fix: 1. Check if the app has a 'Pickup' section where you can select a time slot before adding items to your cart. 2. If not, try adding items to... ⇲

Issues with saving orders

Fix: 1. Ensure you are logged into your account before placing an order. 2. After adding items to your cart, try saving your cart by selecting th... ⇲

Difficulty in modifying orders

Fix: 1. Go to your 'Orders' section in the app and select the order you wish to modify. Look for an option to edit or change items before the cut... ⇲
 
Bugs issue

Frequent out-of-stock items not reflected accurately

Fix: 1. Regularly refresh the app to ensure you are viewing the most current inventory. 2. Check the 'Out of Stock' section if available to see i... ⇲

Recent purchases list disappears after search

Fix: 1. Try navigating back to the 'Recent Purchases' section after performing a search. 2. If it disappears, check if there is a filter applied... ⇲
 
UI issue

Substitution process is cumbersome

Fix: 1. When placing an order, look for the substitution options and select your preferences for substitutions (e.g., allow substitutions or spec... ⇲

Coupons and sales not easily accessible

Fix: 1. Check the 'Deals' or 'Coupons' section in the app, which may be located in the main menu or on the home screen. 2. Use the search feature... ⇲

Items in cart not clearly indicated

Fix: 1. Review your cart before checkout to ensure all items are listed. 2. If items are missing, try refreshing the app or logging out and back... ⇲

Disorganized layout of items in the app

Fix: 1. Use the search bar to find specific items instead of browsing through categories. 2. Familiarize yourself with the layout by exploring di... ⇲
 
Support issue

Customer service is inconsistent

Fix: 1. Use the in-app help feature or FAQ section to find answers to common questions. 2. If you need to contact customer service, try using the... ⇲
 
Updates issue

Kroger updates cause confusion

Fix: 1. Before updating, read the update notes in the App Store to understand what changes have been made. 2. After updating, explore the app to... ⇲
 
Payments issue

Problems with payment processing

Fix: 1. Ensure your payment information is up to date in your account settings. 2. Try using a different payment method if available, such as a c... ⇲

Inability to use prepaid debit card for orders

Fix: 1. Check if the prepaid debit card is accepted by reviewing the payment options in the app. 2. If not, consider using a different payment me... ⇲

Long wait times for refunds after cancellations

Fix: 1. Keep track of your cancellation requests and follow up through the app if you do not receive a refund within the expected timeframe. 2. C... ⇲
 
Compatibility issue

Limited product selection

Fix: 1. Use the search feature to find specific items that may not be visible in the main categories. 2. Check if the app has a 'Specialty' or 'S... ⇲
 
Crashes issue

Kroger crashes or denies access intermittently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Clear the app cache or reinstall the app as previously mentioned. OR 1. If... ⇲
 
Notifications issue

Notifications for unavailable items are inconsistent

Fix: 1. Check your notification settings in the app to ensure they are enabled for item availability alerts. 2. Regularly refresh the app to see... ⇲
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 what users are saying
Good experience
95.6%

Neutral
2.6%

Bad experience
1.8%

~ from our NLP analysis of 1,263,537 combined software ratings.

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 Private Data Kroger collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness