fix problems on Business [iphone]

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—— Run into issues on Business ? Get help pending when official support gets back to you!

Business Mobile Banking App
Info:
company: Dollar Bank
: https://dollar.bank/contact
: dollar.bank
Chat with our AI-based Business Support
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Security issue

Face ID functionality is unreliable

Fix: Go to Settings > Face ID & Passcode and ensure that Face ID is set up correctly for the app. You may need to reset Face ID and set it up aga... ⇲
 
Camera issue

Camera struggles to capture clear images

Fix: Ensure that the camera lens is clean. Use a microfiber cloth to gently wipe the lens before attempting to take a picture of the check. OR... ⇲

Inability to take photos of the back of checks

Fix: Manually endorse the back of the check and keep it ready for when you are prompted to take a photo. Ensure you are following the app's instr... ⇲
 
UI issue

User interface is confusing

Fix: Take some time to explore the app's features. Look for a tutorial or help section within the app that can guide you through its functionalit... ⇲

Overall user experience is poor

Fix: Take time to provide feedback through the app's feedback feature, if available. This can help the developers understand user concerns. OR... ⇲
 
Bugs issue

Cannot deposit multiple checks in one session

Fix: Check if the app has a feature for batch deposits. If not, you will need to deposit each check individually. Keep a record of your deposits... ⇲

Frequent error messages during deposit attempts

Fix: Ensure that you are following the app's guidelines for check deposits, such as ensuring the check is properly endorsed and within the deposi... ⇲
 
Settings issue

Business does not auto-select default account for deposits

Fix: Manually select your default account each time you deposit. You can also check the app settings to see if there is an option to set a defaul... ⇲

Daily deposit limits have been lowered

Fix: Review the bank's policies regarding deposit limits. This information is often available on their website or within the app. OR If you ne... ⇲
 
Updates issue

Inconsistent app updates

Fix: Regularly check the App Store for updates. Go to the App Store, tap on your profile icon, and scroll down to see if there are updates availa... ⇲
 
Compatibility issue

Limited functionality compared to other banking apps

Fix: Familiarize yourself with the features that are available in the app. Sometimes, features may be hidden or not immediately obvious. OR Co... ⇲

Business does not work on newer phone models

Fix: Check for app updates that may include compatibility fixes for newer phone models. Go to the App Store and look for updates. OR If the ap... ⇲
 
Network issue

Business often displays 'not available' messages

Fix: Check the bank's website or social media for any announcements regarding service outages or maintenance that may affect app functionality.... ⇲
 
Permissions issue

Cannot access certain features like positive pay

Fix: Check if these features are available in the app settings or under account management. Some features may require additional setup or permiss... ⇲
 
Slow issue

Business is slow and buggy

Fix: Close any other apps running in the background to free up system resources. Double-tap the home button and swipe up on apps to close them.... ⇲
 
Login issue

Requires manual password entry instead of autofill

Fix: Check if your iPhone's autofill settings are enabled by going to Settings > Passwords & Accounts > AutoFill Passwords and ensuring it is tur... ⇲
 
Support issue

Support responses are unhelpful

Fix: Document your issues clearly and provide specific details when seeking help. This can help support understand your problem better. OR Loo... ⇲
 
Account issue

Limited account management features

Fix: Explore the app thoroughly to ensure you are not missing any features. Sometimes, features are located in different sections of the app. O... ⇲
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 what users are saying
Bad experience
94.5%

Good experience
5.5%

Neutral
0.0%

~ from our NLP analysis of 55 combined software ratings.

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 Private Data Business collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics