fix problems on Canvas Credit Union [iphone]

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—— Run into issues on Canvas Credit Union? Get help pending when official support gets back to you!

Canvas Credit Union
Info:
company: Canvas Credit Union
: https://www.canvas.org/about-us/contact-us
: www.canvas.org
Chat with our AI-based Canvas Credit Union Support
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Payments issue

Bill pay functionality is broken

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Canvas Credit Union, and check for updates. If an upd... ⇲

Inability to schedule future transfers

Fix: Check if there is an option to set up recurring transfers instead. This can serve as a workaround for scheduling future transfers. OR Use... ⇲

Zelle function is non-functional

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Canvas Credit Union, and check for updates. If an upd... ⇲

No option to transfer funds internally/externally

Fix: Check if there are any updates available for the app that may add this functionality. Go to the App Store and look for updates. OR Use th... ⇲
 
Account issue

Commingling of business and personal accounts

Fix: Create separate logins for your business and personal accounts if possible. This can help keep your accounts distinct and reduce confusion w... ⇲

Account organization changes are confusing

Fix: Take some time to explore the app and familiarize yourself with the new layout. Look for a tutorial or help section within the app that may... ⇲
 
Search issue

New ATM/branch search function is ineffective

Fix: Try using the map feature on your device to locate nearby ATMs or branches. Open the Maps app and search for 'Canvas Credit Union' to find l... ⇲
 
Updates issue

Delayed updates on available funds

Fix: Regularly refresh your account balance by pulling down on the screen in the app. This can sometimes prompt the app to update your balance mo... ⇲

Lack of advanced features in new version

Fix: Explore the app thoroughly to see if any new features have been added that you may not be aware of. Sometimes features are relocated rather... ⇲
 
Crashes issue

Mobile check deposit crashes

Fix: Ensure that your camera permissions are enabled for the app. Go to Settings > Privacy > Camera and make sure Canvas Credit Union is allowed... ⇲
 
UI issue

Canvas Credit Union does not support landscape mode

Fix: Try rotating your device to see if the app automatically adjusts. Some apps may not support landscape mode but will adjust if the device is... ⇲
 
Privacy issue

Visible routing and account numbers compromise privacy

Fix: Check the app settings for any privacy options that may allow you to hide sensitive information. Some apps have features to mask account num... ⇲
 
Slow issue

Slow app performance

Fix: Clear the app cache by going to Settings > General > iPhone Storage > Canvas Credit Union and selecting 'Offload App'. This can help improve... ⇲
 
Support issue

Unhelpful customer support options

Fix: Utilize the FAQ section of the app or website for common issues and solutions. This can often provide quicker answers than contacting suppor... ⇲
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 what users are saying
Good experience
96.7%

Neutral
1.7%

Bad experience
1.6%

~ from our NLP analysis of 6,275 combined software ratings.

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 Private Data Canvas Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics