fix problems on Ally Home Care [iphone]

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—— Run into issues on Ally Home Care? Get help pending when official support gets back to you!

Ally Home Care
Info:
company: Ally Home Care LLC
: https://allyms.com/app-support
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Glitches issue

glitches during clocking in/out

Fix: Ensure that you have a stable internet connection when clocking in or out. If you are on Wi-Fi, try switching to cellular data or vice versa... ⇲
 
Payments issue

inaccurate paystub calculations

Fix: Double-check your hours worked and any deductions or bonuses that may apply. If you notice discrepancies, keep a personal record of your hou... ⇲

hours worked are often incorrect

Fix: Keep a personal log of your hours worked to compare with what the app records. This will help you identify discrepancies and provide evidenc... ⇲

pay stubs are delayed

Fix: If your pay stubs are delayed, check the app for any notifications or updates regarding payroll processing. Sometimes, delays can be due to... ⇲
 
Support issue

customer service is rude and unhelpful

Fix: When contacting customer service, try to remain calm and provide clear, concise information about your issue. This can sometimes lead to a m... ⇲

delayed response from support

Fix: When submitting a support request, ensure that you provide all necessary information upfront to avoid back-and-forth communication. This can... ⇲
 
Network issue

requires Wi-Fi to clock in/out

Fix: If you are unable to use Wi-Fi, ensure that your cellular data is enabled for the Ally Home Care app. Go to Settings > Cellular, and scroll... ⇲
 
Video issue

video tutorials do not work

Fix: Check your internet connection to ensure that it is stable. If the videos are not loading, try refreshing the page or restarting the app. Yo... ⇲
 
Logout issue

Ally Home Care does not log out properly

Fix: If the app does not log out, try force-closing the app and reopening it. This can sometimes reset the session. If the issue persists, consid... ⇲

Ally Home Care keeps logging out

Fix: Check your app settings to see if there is an option for session timeouts or automatic logouts. Adjust these settings if possible to extend... ⇲
 
Bugs issue

frequent bugs and kinks

Fix: Regularly check for updates in the App Store, as developers often release patches to fix bugs. Keeping your app updated can significantly re... ⇲

clocking in/out sometimes fails

Fix: Ensure that you have a stable internet connection when attempting to clock in or out. If you are experiencing issues, try switching between... ⇲
 
UI issue

Ally Home Care is not user friendly

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to improve your navigatio... ⇲
 
Loading issue

Ally Home Care buffers and won't load

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to cellular data or vice versa. Restarting your ro... ⇲
 
Uploads issue

unable to submit timesheets

Fix: Ensure that you have filled out all required fields in the timesheet before submitting. Double-check for any error messages that may indicat... ⇲
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 what users are saying
Bad experience
68.1%

Good experience
26.1%

Neutral
5.8%

~ from our NLP analysis of 69 combined software ratings.

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 Private Data Ally Home Care collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics