fix problems on AstroPrint ( [iphone]

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—— Run into issues on AstroPrint (? Get help pending when official support gets back to you!

AstroPrint (for 3D Printing)
Info:
company: PRINTANDGO AM SOLUTIONS SL
: https://astroprint.zendesk.com/hc/en-us/requests/new
: www.astroprint.com
Chat with our AI-based AstroPrint ( Support
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Permissions issue

authorization button for Thingiverse app fails

Fix: Log out of your AstroPrint account and log back in. This can refresh the authorization process. Go to Settings in the app, select your accou... ⇲
 
Security issue

lack of lockout features

Fix: While the app may not have built-in lockout features, consider setting up a strong password for your AstroPrint account and enabling two-fac... ⇲
 
Glitches issue

glitches in printer control over WiFi

Fix: Ensure that your printer and the iPhone are connected to the same Wi-Fi network. If they are on different networks, it can cause connectivit... ⇲
 
Features issue

no printer bed feature in app

Fix: Check if there are any updates available for the AstroPrint app that may include new features. Go to the App Store, search for AstroPrint, a... ⇲

missing basic features

Fix: Check the app's settings and documentation to ensure you are not overlooking any features. Sometimes features may be hidden in menus or requ... ⇲
 
Account issue

inability to link Thingiverse profile

Fix: Ensure that you are using the correct login credentials for your Thingiverse account. Double-check for any typos or incorrect information wh... ⇲
 
Syncing issue

requires reauthorization through Octoprint daily

Fix: Check the settings in OctoPrint to see if there is an option to extend the authorization period. Some settings may allow for longer session... ⇲
 
Camera issue

camera connection issues

Fix: Ensure that the camera is properly connected to the printer and that the printer is powered on. Restart the AstroPrint app and check if the... ⇲
 
UI issue

AstroPrint ( only supports portrait mode

Fix: If you prefer landscape mode, consider using the app in conjunction with a device stand that allows you to view the app in portrait mode whi... ⇲
 
Login issue

login credentials rejected in app

Fix: Double-check your login credentials for any typos or incorrect information. Ensure that you are using the correct email and password associa... ⇲
 
Bugs issue

AstroPrint ( errors constantly

Fix: Try clearing the app cache by going to your iPhone's Settings > General > iPhone Storage > AstroPrint > Offload App. This will remove the ap... ⇲

Thingiverse app does not work properly

Fix: Ensure that you have the latest version of the Thingiverse app installed. Go to the App Store, search for Thingiverse, and check for updates... ⇲
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 what users are saying
Good experience
62.5%

Bad experience
26.8%

Neutral
10.7%

~ from our NLP analysis of 56 combined software ratings.

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 Private Data AstroPrint ( collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics