fix problems on Stan [iphone]

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Stanford FCU Mobile Banking
Info:
company: Stanford Federal Credit Union
: https://www.sfcu.org/personal/key-services/wireless/
: www.sfcu.org
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Slow issue

Slow performance

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer models) and swipe up on apps to close them. Thi... ⇲
 
UI issue

Non-intuitive design

Fix: 1. Familiarize with the Layout: Spend some time exploring the app to understand its layout. Look for a help or tutorial section within the a... ⇲

Navigation menu obstructs transaction scrolling

Fix: 1. Minimize the Menu: If the app allows, minimize or hide the navigation menu while viewing transactions to avoid obstruction. 2. Rotate Dev... ⇲

Requires multiple clicks to access services

Fix: 1. Create Shortcuts: If the app allows, create shortcuts for frequently used services to reduce the number of clicks needed. 2. Familiarize... ⇲

Dated user interface

Fix: 1. Explore Settings: Check if there are any themes or display settings that can modernize the look of the app. 2. Familiarize with Features:... ⇲
 
Notifications issue

Alerts not functioning properly

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Stanford FCU Mobile Banking and ensure notifications are enabled. 2. Update... ⇲

No call back feature for alerts

Fix: 1. Set Up Manual Alerts: If the app allows, set up manual alerts for important transactions or events that you can check regularly. 2. Use C... ⇲

Lack of push notifications for transactions

Fix: 1. Enable Notifications: Go to Settings > Notifications > Stanford FCU Mobile Banking and ensure that push notifications are enabled. 2. Che... ⇲
 
Search issue

Difficulty finding features

Fix: 1. Use the Search Bar: If the app has a search function, use it to quickly locate features instead of navigating through menus. 2. Explore t... ⇲
 
Payments issue

Inconsistent transaction visibility

Fix: 1. Refresh Transactions: Pull down on the transaction list to refresh it. This can help update the view and show any missing transactions. 2... ⇲

Complicated bill payment options

Fix: 1. Review Payment Options: Go through the bill payment section carefully to understand the available options. Look for a help section that m... ⇲

Inability to transfer money easily

Fix: 1. Familiarize with Transfer Options: Spend time exploring the transfer section of the app to understand the available options. 2. Use Quick... ⇲
 
Compatibility issue

Limited functionality overseas

Fix: 1. Check App Settings: Look for any settings related to international use and ensure they are enabled. 2. Use a VPN: If you have access to a... ⇲
 
Bugs issue

Check deposit feature often fails

Fix: 1. Ensure Good Lighting: When taking pictures of checks, ensure you have good lighting and a clear background to improve image quality. 2. F... ⇲
 
Ads issue

Ads on landing screen

Fix: 1. Check for Premium Options: Look for any premium subscription options within the app that may remove ads. 2. Clear Cache: Sometimes, clear... ⇲
 
Settings issue

Issues with paperless statements

Fix: 1. Check Settings: Go to the app settings and ensure that paperless statements are enabled. 2. Update Contact Information: Make sure your em... ⇲
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 what users are saying
Good experience
89.0%

Bad experience
8.1%

Neutral
2.9%

~ from our NLP analysis of 2,775 combined software ratings.

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