fix problems on Heinens [iphone]

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—— Run into issues on Heinens? Get help pending when official support gets back to you!

Heinens
Info:
company: Heinen's
: https://heinens.com/#support
: heinens.com
Chat with our AI-based Heinens Support
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Customization issue

No family cart option

Fix: Create a shared account with family members. You can share the login credentials with family members so they can add items to the same cart.... ⇲

No option for similar items if out of stock

Fix: Keep a list of preferred alternatives for common items you purchase. This way, you can quickly add substitutes if your preferred item is out... ⇲
 
Settings issue

Limited pickup slots

Fix: Check the app frequently for new pickup slots, as they may open up throughout the day. You can also try to schedule your pickup during off-p... ⇲
 
Payments issue

High delivery fee

Fix: Look for any promotions or discounts that may apply to delivery fees. Sometimes, apps offer free delivery for first-time users or on certain... ⇲

Inability to refund delivery fees

Fix: Review the app's terms and conditions regarding delivery fees to understand the policy. If you believe you are eligible for a refund, docume... ⇲
 
UI issue

Difficult to add items to cart

Fix: Try refreshing the app or restarting your iPhone if you encounter issues adding items. This can help clear any temporary glitches. OR Mak... ⇲

Cluttered app interface

Fix: Try to familiarize yourself with the layout of the app. Spend some time exploring different sections to understand where items are located.... ⇲
 
Search issue

No browsing option for in-store shopping

Fix: Use the app to create a shopping list based on items you know you need, and then use that list while shopping in-store. OR Visit the Hein... ⇲
 
Notifications issue

No notifications for order delivery

Fix: Check the app settings to ensure that notifications are enabled. Go to 'Settings' > 'Notifications' > 'Heinen’s' and toggle on notifications... ⇲
 
Support issue

Impersonal shoppers

Fix: If you have specific preferences for your orders, consider adding notes in the app during checkout to communicate your preferences to the sh... ⇲
 
Compatibility issue

No option to add Heinen’s card to Apple Wallet

Fix: Check if the Heinen’s app has an option to generate a digital card that can be saved as a screenshot and added to your Apple Wallet manually... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
50.0%

Good experience
47.7%

Neutral
2.3%

~ from our NLP analysis of 44 combined software ratings.

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 Private Data Heinens collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics