fix problems on Seguros SURA [iphone]

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—— Run into issues on Seguros SURA? Get help pending when official support gets back to you!

Seguros SURA
Info:
company: SURAMERICANA
: https://seguros.comunicaciones.sura.com/app-seguros-sura
: seguros.comunicaciones.sura.com
Chat with our AI-based Seguros SURA Support
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Crashes issue

Seguros SURA closes unexpectedly

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on newer iPhones) to see all open apps. Swip... ⇲
 
Syncing issue

does not sync with Apple Health

Fix: 1. Check app permissions: Go to Settings > Privacy > Health > Seguros SURA and ensure that all necessary permissions are enabled for the app... ⇲
 
Bugs issue

limited functionality

Fix: 1. Explore all app features: Sometimes, features may not be immediately visible. Check the app's menu or settings to ensure you are aware of... ⇲

no activity points accumulation

Fix: 1. Check app settings: Ensure that you have enabled all necessary settings related to activity tracking and points accumulation in the app.... ⇲
 
UI issue

difficult to navigate appointment features

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where different features are located. Look for a he... ⇲

user experience is terrible

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features better. Look for any help or t... ⇲
 
Search issue

filters worsen search experience

Fix: 1. Reset filters: If you have applied filters that are not yielding good results, look for an option to reset or clear filters to start a ne... ⇲
 
Account issue

no access to rewards program

Fix: 1. Check app settings: Look for a section in the app dedicated to rewards or loyalty programs. Ensure you are logged in with the correct acc... ⇲

no access to telemedicine appointments

Fix: 1. Check app settings: Ensure that you have enabled all necessary permissions for the app to access telemedicine features. 2. Update the app... ⇲

no access to medication information

Fix: 1. Check app settings: Ensure that you have enabled all necessary permissions for the app to access medication information. 2. Update the ap... ⇲
 
Payments issue

payment processing issues

Fix: 1. Check payment details: Ensure that your payment information is entered correctly in the app. Go to the payment section and verify your ca... ⇲

inability to view policy payments

Fix: 1. Navigate to the correct section: Ensure you are looking in the right part of the app for policy payments. Check under 'Policies' or 'Paym... ⇲
 
Updates issue

new version does not work

Fix: 1. Restart your iPhone: A simple restart can often resolve issues with new app versions. 2. Reinstall the app: Delete the app and reinstall... ⇲

Seguros SURA does not open after update

Fix: 1. Restart your iPhone: A simple restart can often resolve issues with apps not opening after an update. 2. Reinstall the app: Delete the ap... ⇲
 
Loading issue

does not load training catalog

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as a poor connection can prevent the catalog from loading.... ⇲
 
Login issue

session expiration issues

Fix: 1. Stay active in the app: Try to interact with the app regularly to prevent session timeouts. If you are inactive for a while, the session... ⇲
 
Compatibility issue

incompatibility with older devices

Fix: 1. Check system requirements: Look for the app's system requirements in the App Store to ensure your device meets them. If not, consider upg... ⇲
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 what users are saying
Bad experience
54.0%

Good experience
41.3%

Neutral
4.8%

~ from our NLP analysis of 252 combined software ratings.

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 Private Data Seguros SURA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Diagnostics