fix problems on COKODIVE [iphone]

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—— Run into issues on COKODIVE? Get help pending when official support gets back to you!

COKODIVE
Info:
company: Sangkyu An
: https://www.cokodive.com
: www.cokodive.com
Chat with our AI-based COKODIVE Support
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Updates issue

no update available in app store

Fix: 1. Check your App Store settings: Go to Settings > App Store and ensure that 'App Updates' is enabled. 2. Refresh the App Store: Open the A... ⇲
 
Search issue

search function returns no results

Fix: 1. Check your spelling: Ensure that you are entering the correct spelling of the item you are searching for. 2. Use different keywords: Try... ⇲
 
Syncing issue

previous orders not visible

Fix: 1. Log out and log back in: Go to your account settings in the app, log out, and then log back in to refresh your order history. 2. Check y... ⇲
 
Freezing issue

COKODIVE freezes

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe the COKODIVE app off the screen.... ⇲
 
UI issue

cart cannot be edited

Fix: 1. Restart the app: Close the app completely and reopen it to refresh the cart functionality. 2. Check for app updates: Ensure you are usin... ⇲
 
Compatibility issue

international shipping not available for certain locations

Fix: 1. Check shipping policies: Review the shipping policies on the COKODIVE website to confirm if your location is supported. 2. Use a freight... ⇲
 
Support issue

delivery issues with packages

Fix: 1. Track your package: Use the tracking number provided in your order confirmation to check the status of your delivery. 2. Check with the... ⇲

damaged items received

Fix: 1. Document the damage: Take clear photos of the damaged item and packaging. 2. Review return policy: Check COKODIVE's return policy for da... ⇲

inconsistent delivery methods

Fix: 1. Review your shipping preferences: Check your account settings to see if you can select preferred shipping methods for future orders. 2.... ⇲
 
Slow issue

slow shipping times

Fix: 1. Check shipping options: Review the shipping methods available at checkout to see if faster options are available for future orders. 2. O... ⇲
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 what users are saying
Good experience
95.4%

Bad experience
2.8%

Neutral
1.8%

~ from our NLP analysis of 1,365 combined software ratings.

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 Private Data COKODIVE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers