fix problems on Science Channel GO [iphone]

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—— Run into issues on Science Channel GO? Get help pending when official support gets back to you!

Science Channel GO
Info:
company: Discovery Communications
: https://gohelp.discovery.com
: www.sciencechannel.com
Chat with our AI-based Science Channel GO Support
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Ads issue

commercials play multiple times in a row

Fix: 1. Restart the app: Close the Science Channel GO app completely and reopen it. This can sometimes reset the ad playback cycle. 2. Report th... ⇲

excessive number of ads per break

Fix: 1. Use the app during off-peak hours: Watching during less busy times may reduce the number of ads. 2. Consider using a different device: S... ⇲

ads play during episode scanning

Fix: 1. Avoid scanning: Try to avoid scanning through episodes quickly, as this may trigger ads. Instead, select episodes directly from the menu.... ⇲
 
Crashes issue

Science Channel GO crashes during playback

Fix: 1. Update the app: Ensure you have the latest version of the Science Channel GO app installed. Go to the App Store, search for the app, and... ⇲
 
Freezing issue

episodes freeze at random points

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for streaming. If it's slow, try switching to a... ⇲
 
UI issue

inability to fast forward or rewind effectively

Fix: 1. Use the app's built-in controls: Make sure you are using the correct gestures or buttons to fast forward or rewind. Check the app's help... ⇲

user interface issues on newer devices

Fix: 1. Update the app: Ensure you have the latest version of the app, as updates often include UI improvements. 2. Restart your iPhone: A resta... ⇲

difficulty navigating back to previously watched episodes

Fix: 1. Use the search function: If you can't find previously watched episodes, use the search feature to locate them. 2. Bookmark episodes: If... ⇲

poor voiceover control

Fix: 1. Check accessibility settings: Go to your iPhone settings and check the accessibility options to ensure voiceover settings are configured... ⇲
 
Login issue

locked content despite valid TV provider login

Fix: 1. Log out and log back in: Go to the settings in the app, log out of your TV provider, and then log back in to refresh your access. 2. Che... ⇲
 
Audio issue

poor audio quality in commercials

Fix: 1. Check device volume settings: Ensure that your iPhone's volume is turned up and not muted. 2. Restart the app: Close the app completely... ⇲
 
Compatibility issue

inconsistent availability of episodes

Fix: 1. Check for updates: Regularly check the app for updates, as new episodes may be added with each update. 2. Clear app cache: Clear the cac... ⇲
 
Customization issue

no option for ad-free streaming

Fix: 1. Look for subscription options: Check if the app offers a premium subscription that allows for ad-free streaming. 2. Use a different stre... ⇲

inability to stop autoplay of other programs

Fix: 1. Check app settings: Look for an autoplay option in the app settings and disable it if available. 2. Restart the app: Sometimes, a restar... ⇲
 
Syncing issue

Science Channel GO does not retain 'continue watching' list

Fix: 1. Log out and log back in: Sometimes, refreshing your session can help the app remember your watch history. 2. Clear app cache: Clear the... ⇲
 
Network issue

technical issues with casting to devices

Fix: 1. Ensure both devices are on the same network: Make sure your iPhone and the casting device (like a smart TV) are connected to the same Wi-... ⇲

error messages when accessing content

Fix: 1. Check your internet connection: Ensure your Wi-Fi or cellular data is stable. A weak connection can cause error messages. 2. Restart the... ⇲
 
Updates issue

lack of timely updates for new episodes

Fix: 1. Check for app updates: Regularly check the App Store for updates to the Science Channel GO app, as new episodes may be added with each up... ⇲
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 what users are saying
Good experience
93.6%

Bad experience
3.9%

Neutral
2.6%

~ from our NLP analysis of 5,251 combined software ratings.

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 Private Data Science Channel GO collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics