fix problems on MVGO! [iphone]

—— Run into issues on MVGO!? Get help pending when official support gets back to you!

MVGO!

Info:

company: SWM Services GmbH

: https://www.mvg.de/services/mobile-services/mvgo.html

: www.mvg.de

Chat with our AI-based MVGO! Support

🛠️ Common MVGO! Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Difficult ticket purchasing process

Fix: 1. Ensure you have a stable internet connection. 2. Open the MVGO! app and navigate to the ticket purchasing section. 3. Follow the prompts... ⇲

No automatic location detection

Fix: 1. Go to your iPhone's Settings. 2. Scroll down and select 'Privacy'. 3. Tap on 'Location Services' and ensure it is turned on. 4. Find the... ⇲

Payments issue

Lack of Apple Pay support

Fix: 1. Check if your Apple Pay is set up correctly by going to Settings > Wallet & Apple Pay. 2. Ensure your card is added and verified. 3. If M... ⇲

Inability to view monthly charges

Fix: 1. Navigate to the account or billing section of the app. 2. If you cannot find the information, check if there is a 'History' or 'Statement... ⇲

Credit card information entry fails

Fix: 1. Double-check that all card details are entered correctly, including the card number, expiration date, and CVV. 2. Ensure that your card i... ⇲

Payment method failures

Fix: 1. Verify that your payment method is valid and has sufficient funds. 2. Check if there are any restrictions on your card that may prevent o... ⇲

Login issues with white screen

Fix: 1. Force close the MVGO! app by swiping up from the bottom of the screen and swiping the app off the screen. 2. Restart your iPhone. 3. Reop... ⇲

Features issue

Missing platform signaling feature

Fix: 1. Check the app settings to see if there is an option to enable platform signaling. 2. If not available, consider using alternative communi... ⇲

Bugs issue

Bikes have unlocking and locking issues

Fix: 1. Ensure your app is updated to the latest version. 2. Try restarting the app and attempt to unlock or lock the bike again. 3. If the issue... ⇲

Defective vehicles

Fix: 1. If you encounter a defective bike, take note of its ID and location. 2. Report the issue through the app's support feature or feedback se... ⇲

Support issue

Poor customer service

Fix: 1. Use the app's support feature to submit your concerns or issues. 2. Document your interactions for future reference. 3. Be clear and conc... ⇲

Customization issue

Heavy bikes unsuitable for long distances

Fix: 1. Check the bike specifications in the app to find lighter models if available. 2. Plan your route to include frequent breaks if you must u... ⇲

Search issue

Inability to find departure times

Fix: 1. Ensure your location services are enabled as mentioned earlier. 2. Check the app for a 'Schedule' or 'Departures' section. 3. If the info... ⇲

Compatibility issue

MVGO! does not work with other bike systems

Fix: 1. Check the app settings to see if there is an option to link with other bike systems. 2. If not available, consider using the MVGO! app ex... ⇲

MVGO! fails to start on iOS 10.3.1

Fix: 1. Check if your device is compatible with the latest version of the app. 2. Try restarting your iPhone and then reopening the app. 3. If th... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.9%

Bad experience

7.3%

Neutral

3.8%

~ from our NLP analysis of 315 combined software ratings.

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Private Data MVGO! collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics