fix problems on Carousell [iphone]

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—— Run into issues on Carousell? Get help pending when official support gets back to you!

Carousell: Snap-Sell, Chat-Buy
Info:
company: Carousell Pte. Ltd.
: https://support.carousell.com/
: www.carousell.com
Chat with our AI-based Carousell Support
   Hello! How can I assist you?  

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Bugs issue

Errors and bugs prevent listing items

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or mobile data connection. A weak connection can cause issues when trying to list i... ⇲

Feedback system malfunctions

Fix: 1. Clear app data: Go to Settings > General > iPhone Storage > Carousell and select 'Offload App' to clear temporary data. Reopen the app an... ⇲

Promote listing feature fails to link to Facebook

Fix: 1. Check Facebook permissions: Go to your Facebook settings and ensure that Carousell has the necessary permissions to link. OR 2. Re-lin... ⇲
 
UI issue

Inaccurate seller response badges

Fix: 1. Refresh the app: Close and reopen the app to refresh the data. This may correct the displayed badges. OR 2. Log out and log back in: G... ⇲
 
Registration issue

Limited country options for registration

Fix: 1. Use a VPN: Download a VPN app and connect to a server in a country where Carousell is available. This may allow you to register. OR 2.... ⇲
 
Slow issue

Slow loading of messages and user pages

Fix: 1. Clear cache: Offload the app as mentioned earlier to clear temporary files that may be slowing it down. OR 2. Restart your device: Som... ⇲
 
Customization issue

Inability to filter seller ratings

Fix: 1. Use search keywords: Manually include keywords in your search to find sellers with specific ratings, as filtering may not be available.... ⇲
 
Ads issue

Transaction notifications include irrelevant ads

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Carousell and customize which notifications you want to receive. OR 2.... ⇲
 
Search issue

Search algorithms produce poor results

Fix: 1. Use specific keywords: Be more specific in your search terms to yield better results. OR 2. Check filters: Ensure that you are using t... ⇲
 
Messages issue

Delayed messages and comments

Fix: 1. Check internet connection: Ensure you have a stable internet connection, as delays can be caused by connectivity issues. OR 2. Restart... ⇲
 
Privacy issue

Invasive personal information requirements

Fix: 1. Review privacy settings: Go to your profile settings and adjust what information you share. Only provide necessary details. OR 2. Use... ⇲
 
Account issue

Inactive or unverified accounts clutter feeds

Fix: 1. Use filters: If available, use filters to hide inactive accounts or sort listings to prioritize active sellers. OR 2. Report inactive... ⇲
 
Payments issue

High fees for promoting listings

Fix: 1. Evaluate promotion options: Consider using organic methods to promote your listings, such as sharing them on social media or in relevant... ⇲
 
Security issue

Scammers and lowballers prevalent on the platform

Fix: 1. Use the block feature: If you encounter a scammer or lowballer, use the block feature to prevent them from contacting you again. OR 2.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.2%

Bad experience
4.0%

Neutral
2.8%

~ from our NLP analysis of 9,681 combined software ratings.

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 Private Data Carousell collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Carousell Coins: $1.99 Coins allow you to buy Carousell features
  2. Carousell Coins: $9.99 Coins allow you to buy Carousell features
  3. Carousell Coins: $4.99 Coins allow you to buy Carousell features
  4. Carousell Coins: $2.99 Coins allow you to buy Carousell features
  5. Carousell Coins: $1.99 Coins allow you to buy Carousell features
  6. Carousell Coins: $4.99 Coins allow you to buy Carousell features
  7. Get a 3-Day Bump: $1.99 Bumps help increase the visibility of your items on the marketplace by bumping them to top of the Popular and Recent Sort. A 3-day Bump will bump your listing 3 times over 3 consecutive days.
  8. Starter CarouBiz: $6.99 Value-added services to improve your business
  9. Carousell Coins: $1.99 Coins allow you to buy Carousell features
  10. Carousell Coins: $12.99 Coins allow you to buy Carousell features