fix problems on Mo.ride [iphone]

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—— Run into issues on Mo.ride? Get help pending when official support gets back to you!

mo.ride - The motorcycle app.
Info:
company: motogadget GmbH
: https://motogadget.com/en/support/
: www.mo-ride.de
Chat with our AI-based mo.ride Support
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Settings issue

Cannot scroll in settings

Fix: 1. Restart the app: Close the app completely and reopen it to see if the scrolling issue resolves. 2. Check for updates: Ensure you have the... ⇲

Settings do not save

Fix: 1. Ensure you have sufficient storage: Go to Settings > General > iPhone Storage to check available space. If low, delete unnecessary apps o... ⇲
 
Network issue

Bluetooth connection issues

Fix: 1. Forget and re-pair the device: Go to Settings > Bluetooth, find your motorcycle device, tap the 'i' icon, and select 'Forget This Device'... ⇲

Requires frequent re-pairing

Fix: 1. Ensure the motorcycle device firmware is updated: Check the manufacturer's website for any firmware updates that may improve connectivity... ⇲
 
Compatibility issue

Inconsistent performance on different iPhone models

Fix: 1. Check for app updates: Ensure all users are on the same version of the app as performance can vary with different versions. 2. Optimize s... ⇲
 
UI issue

Half of the app is in German

Fix: 1. Change language settings: Go to Settings > General > Language & Region and ensure your preferred language is set to English or your desir... ⇲

Cannot access certain menus

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves. 2. Check for updates: Ensure you have the latest ve... ⇲

Blank images in garage slot

Fix: 1. Refresh the app: Close and reopen the app to see if the images load correctly. 2. Check internet connection: Ensure you have a stable int... ⇲
 
Bugs issue

Missing bike years in the app

Fix: 1. Check for updates: Ensure you have the latest version of the app as updates may include additional bike models and years. 2. Manually add... ⇲
 
Customization issue

No digital speedometer or dashboard

Fix: 1. Check app settings: Navigate through the app settings to see if there’s an option to enable the digital speedometer or dashboard. 2. Upda... ⇲
 
Slow issue

mo.ride is laggy and malfunctioning

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > mo.ride and tap 'Offload App'. This clears cache without losing data, then r... ⇲
 
Registration issue

Email verification issues

Fix: 1. Check spam/junk folder: Sometimes verification emails can end up in these folders, so check there. 2. Resend verification email: Look for... ⇲
 
Updates issue

Lack of updates for iOS compatibility

Fix: 1. Check for iOS updates: Go to Settings > General > Software Update to ensure your iPhone is running the latest iOS version. 2. Use an olde... ⇲
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 what users are saying
Good experience
87.4%

Bad experience
9.8%

Neutral
2.8%

~ from our NLP analysis of 143 combined software ratings.

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 Private Data mo.ride collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • User Content
    • Identifiers
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Power-User: $8.99 Access to all features for one year.