fix problems on BCBSTN [iphone]

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—— Run into issues on BCBSTN? Get help pending when official support gets back to you!

BCBSTN
Info:
company: BlueCross BlueShield of Tennessee
: http://www.bcbst.com/contact-us/
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Search issue

Navigation in provider search is painful

Fix: To improve navigation in the provider search, try using specific filters available in the search options. Look for options to filter by spec... ⇲

Search results limited to ten listings at a time

Fix: To manage the limitation of ten search results, try refining your search criteria. Use more specific terms or filters to get a more targeted... ⇲

Cannot read reviews on search results

Fix: If you cannot read reviews, check if there is an option to view more details about the provider. Sometimes, reviews are hidden under a 'Deta... ⇲
 
Slow issue

Slow loading of additional search results

Fix: If additional search results are loading slowly, check your internet connection. Ensure you are connected to a stable Wi-Fi network or have... ⇲
 
Freezing issue

BCBSTN freezes or locks up

Fix: If the app freezes, try force-closing it. Double-tap the home button (or swipe up from the bottom) to view open apps, then swipe up on BCBST... ⇲
 
UI issue

Unable to view ID card

Fix: If you cannot view your ID card, ensure you are logged into your account correctly. Navigate to the 'My Account' or 'ID Card' section of the... ⇲

BCBSTN redirects to website with dead end links

Fix: If the app redirects you to dead-end links, try clearing your browser cache. Go to Settings > Safari > Clear History and Website Data. This... ⇲
 
Bugs issue

EOB information incorrect

Fix: If your Explanation of Benefits (EOB) information is incorrect, first check if you have the latest version of the app. If not, update it. Th... ⇲
 
Login issue

Login issues with username or password

Fix: If you are having trouble logging in, ensure that you are entering the correct username and password. Check for any typos or case sensitivit... ⇲
 
Registration issue

Account creation stuck at step 3

Fix: If your account creation is stuck, ensure that all required fields are filled out correctly. Double-check for any error messages that may in... ⇲

Registration process fails

Fix: If the registration process fails, ensure that you are entering all required information correctly. Look for any error messages that indicat... ⇲
 
Updates issue

BCBSTN down for maintenance

Fix: If the app is down for maintenance, check the BCBSTN website or social media channels for any announcements regarding downtime. This can pro... ⇲
 
Performance issue

Unreliable performance during critical times

Fix: To improve performance during critical times, ensure that your app is updated to the latest version. Developers often release updates to enh... ⇲
 
Crashes issue

Frequent crashes

Fix: If the app frequently crashes, try force-closing it and restarting your device. This can help clear temporary glitches that may be causing t... ⇲
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 what users are saying
Good experience
52.9%

Bad experience
43.5%

Neutral
3.6%

~ from our NLP analysis of 138 combined software ratings.

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 Private Data BCBSTN collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics