fix problems on Aspen RxHealth [iphone]

—— Run into issues on Aspen RxHealth? Get help pending when official support gets back to you!

Aspen RxHealth

Info:

company: Aspen Health Inc.

: https://community.aspenrxhealth.com

: www.aspenrxhealth.com

Chat with our AI-based Aspen RxHealth Support

🛠️ Common Aspen RxHealth Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Can't filter or sort patients by time zones

Fix: Currently, the app does not support filtering or sorting by time zones. As a workaround, you can manually note the time zones of your patien... ⇲

Can't reschedule patients once the call has stopped

Fix: If you cannot reschedule directly in the app, try using a calendar app to manually set a new appointment time for the patient. You can send... ⇲

Network issue

Call disconnects when confirming reschedule

Fix: To avoid disconnections, ensure that you have a stable internet connection before confirming reschedules. If possible, switch to a Wi-Fi net... ⇲

Calls often do not go through

Fix: Check your internet connection and ensure that you have a stable signal. If you are using Wi-Fi, try moving closer to the router or switchin... ⇲

Aspen RxHealth hangs up on patients

Fix: To minimize the chances of the app hanging up, ensure that both you and the patient have a stable internet connection during the call. OR... ⇲

No calls available to do

Fix: Check your patient list to ensure that there are patients scheduled for calls. If not, reach out to your patients to schedule new appointmen... ⇲

Loading issue

Dialer assist malfunctions and doesn't load script

Fix: Check for any updates to the Aspen RxHealth app in the App Store. Updating the app can often resolve bugs and performance issues. OR If t... ⇲

Search issue

Hard to find some supplements/vitamin products

Fix: Use the search function within the app to look for specific supplements or vitamins. If the search is not yielding results, try using differ... ⇲

UI issue

Can't copy and paste in many fields

Fix: As a workaround, you can type out the information manually in the fields where copy and paste is not allowed. Consider using a note-taking a... ⇲

Pop-ups in app disappear when moving phone

Fix: Try to keep the phone steady while interacting with pop-ups. If the pop-ups are still disappearing, check if there are any settings in the a... ⇲

Reserve button not working

Fix: If the reserve button is unresponsive, try restarting the app or your device to see if that resolves the issue. OR Check for any app upda... ⇲

Bugs issue

Low patient response rate

Fix: To improve patient response rates, consider sending follow-up messages or reminders through the app or via text/email to encourage them to r... ⇲

Glitches issue

Glitchy app performance

Fix: Ensure that your device's operating system is up to date, as outdated software can lead to performance issues. Check for updates in the Sett... ⇲

Slow issue

Slow loading times

Fix: Ensure that you have a strong internet connection, as slow loading times can often be attributed to poor connectivity. Try switching to a di... ⇲

Registration issue