fix problems on JOCO [iphone]

—— Run into issues on JOCO? Get help pending when official support gets back to you!

JOCO - E-bikes for Delivery

Info:

company: JOCO

: https://ridejoco.com/

: ridejoco.com

Chat with our AI-based JOCO Support

🛠️ Common JOCO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Bikes frequently have low battery

Fix: Before starting your delivery, check the battery level of the bike in the app. If the battery is low, consider waiting for a bike with a ful... ⇲

Difficult to find available bikes

Fix: Use the app's map feature to filter for available bikes in your vicinity. Refresh the map regularly to see real-time availability. OR Con... ⇲

Support issue

Customer service response is slow

Fix: Utilize the in-app help section for FAQs and troubleshooting tips, which may resolve your issue without needing to contact customer service.... ⇲

Poor communication from support

Fix: Utilize the app's help section for immediate answers to common questions, which may reduce the need for direct communication with support.... ⇲

Bugs issue

Bikes often damaged or in poor condition

Fix: Before starting your ride, inspect the bike for any visible damage. If you notice any issues, report them immediately through the app to ens... ⇲

Bikes shut off unexpectedly

Fix: If the bike shuts off, try to restart it by turning it off and on again. Ensure that the battery is charged before starting your ride. OR... ⇲

Bikes are often dirty

Fix: Before starting your ride, check the bike for cleanliness. If it is dirty, consider reporting it through the app to help improve maintenance... ⇲

Updates issue

GPS map does not update accurately

Fix: Ensure that your phone's location services are enabled and that the JOCO app has permission to access your location. This can often resolve... ⇲

Payments issue

High fees for bike pickup

Fix: Plan your rides to minimize the need for bike pickups. If possible, return the bike to a designated drop-off point to avoid additional fees.... ⇲

High monthly costs compared to competitors

Fix: Review your usage patterns and see if a different plan or subscription option within the app may better suit your needs and reduce costs.... ⇲

Network issue

Limited charging station availability

Fix: Before starting your ride, check the app for nearby charging stations and plan your route accordingly to ensure you can recharge when needed... ⇲

Account issue

JOCO has issues with password reset

Fix: If you are having trouble resetting your password, ensure you are checking your spam/junk email folder for the reset email. It may take a fe... ⇲

Loading issue

Long wait times at stations

Fix: To avoid long wait times, try to arrive at stations during off-peak hours when fewer users are likely to be present. OR Consider using th... ⇲

Syncing issue

Inconsistent bike availability

Fix: Regularly check the app for bike availability in your area, and consider adjusting your schedule to times when bikes are more likely to be a... ⇲

Battery issue