fix problems on Velvet Taco [iphone]

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—— Run into issues on Velvet Taco? Get help pending when official support gets back to you!

Velvet Taco
Info:
company: Velvet Taco
: https://support.thanx.com/
: www.velvettaco.com
Chat with our AI-based Velvet Taco Support
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Registration issue

Velvet Taco does not allow using sign-up perks

Fix: Ensure that you are logged into the account that was used to sign up for the perks. Sometimes, perks are tied to specific accounts and may n... ⇲

No option to go back during sign-up

Fix: If you find yourself stuck during the sign-up process, try using the back button on your device or swipe gestures to navigate back. If this... ⇲
 
UI issue

No landscape mode for iPad

Fix: Check if your iPad's orientation lock is enabled. Swipe down from the top-right corner to access the Control Center and ensure that the orie... ⇲

Pickup and dine-in options hard to find

Fix: Explore the main menu of the app thoroughly. Look for sections labeled 'Pickup' or 'Dine-In' and ensure you are on the correct screen. Somet... ⇲

Order status can be misleading

Fix: Refresh the order status page periodically to get the most up-to-date information. If the status seems stuck, try closing and reopening the... ⇲

Velvet Taco does not allow for easy location selection

Fix: Try using the search feature within the app to manually enter your desired location. This can sometimes yield better results than relying on... ⇲
 
Permissions issue

Requires 24/7 location access

Fix: Go to your iPad's Settings, then select Privacy, and tap on Location Services. You can change the Velvet Taco app's location access to 'Whil... ⇲
 
Loading issue

Order processing is delayed

Fix: Check your internet connection to ensure it is stable. A poor connection can lead to delays in order processing. If your connection is fine,... ⇲
 
Payments issue

Promo codes never accepted

Fix: Double-check the promo code for any typos or expiration dates. Ensure that the code is valid for the items you are trying to purchase and th... ⇲
 
Account issue

Velvet Taco does not save credit card info

Fix: Go to the app's settings and look for a 'Payment Methods' or 'Wallet' section. Ensure that you have entered your credit card information cor... ⇲
 
Customization issue

Customization options missing

Fix: When placing an order, look for a 'Customize' button or option next to the items you are ordering. This may allow you to select different to... ⇲
 
Support issue

No direct contact for delivery issues

Fix: Look for a 'Help' or 'Support' section within the app that may provide guidance on how to handle delivery issues. This may include FAQs or a... ⇲
 
Bugs issue

Cold food upon pickup

Fix: When you arrive for pickup, ask the staff if your order can be prepared fresh or if there is a way to ensure it stays warm until you arrive.... ⇲

Inconsistent menu options

Fix: Check for any updates to the app that may address menu inconsistencies. Sometimes, menu items may change based on availability, so ensure yo... ⇲
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 what users are saying
Good experience
96.8%

Bad experience
1.8%

Neutral
1.4%

~ from our NLP analysis of 18,540 combined software ratings.

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 Private Data Velvet Taco collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info