fix problems on BritBox [iphone]

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—— Run into issues on BritBox? Get help pending when official support gets back to you!

BritBox: The Best British TV
Info:
company: BritBox, LLC
: https://help.britbox.com
: www.britbox.com
Chat with our AI-based BritBox Support
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Features issue

Inability to track watched episodes

Fix: 1. Manually keep track of watched episodes by creating a list in a notes app or using a checklist app. 2. Regularly check the 'My List' sect... ⇲

No 'continue watching' feature

Fix: 1. Use the 'My List' feature to add shows you are currently watching. This way, you can easily find them later. 2. Consider using a third-pa... ⇲

Inability to delete shows from 'keep watching' list

Fix: 1. Try swiping left on the show in the 'keep watching' list to see if a delete option appears. 2. Log out and log back in to refresh your wa... ⇲

BritBox does not remember last watched episode

Fix: 1. Manually note the last watched episode in a notes app for quick reference. 2. Log out and log back in to refresh your account data, which... ⇲
 
Crashes issue

Frequent crashes during playback

Fix: 1. Ensure your iPhone's software is up to date by going to Settings > General > Software Update. 2. Delete and reinstall the BritBox app to... ⇲
 
Bugs issue

Auto-play cuts off end of episodes

Fix: 1. Manually stop the episode before it ends to avoid the auto-play feature. 2. Check the app settings to see if there is an option to adjust... ⇲

Issues with captions not functioning properly

Fix: 1. Check the app settings to ensure captions are enabled. 2. Restart the app to see if this resolves the issue with captions not displaying.... ⇲

Frequent need to restart app for functionality

Fix: 1. Close the app completely and reopen it to refresh its functionality. 2. Ensure your device has enough storage space and is running the la... ⇲
 
Slow issue

Laggy controls for fast forward and rewind

Fix: 1. Try using the app on a different Wi-Fi network or switch to cellular data to see if the lag improves. 2. Restart the app to refresh its p... ⇲
 
Login issue

Invalid token error requiring frequent sign-ins

Fix: 1. Log out of the app and log back in to refresh your session. 2. Clear the app's cache by offloading the app as mentioned earlier, then rei... ⇲

Password prompts when accessing app

Fix: 1. Ensure your device is updated to the latest iOS version, as this may resolve authentication issues. 2. Log out and log back in to refresh... ⇲
 
UI issue

Poor organization of content

Fix: 1. Use the search function to find specific shows or genres instead of browsing through categories. 2. Create a personal list of favorite sh... ⇲
 
Syncing issue

Inconsistent syncing across devices

Fix: 1. Ensure you are logged into the same account on all devices. 2. Manually refresh the app on each device by logging out and back in to sync... ⇲
 
Content issue

Limited selection of shows

Fix: 1. Explore other streaming services that may have a broader selection of shows. 2. Regularly check BritBox for new content updates, as they... ⇲
 
Network issue

Retrying loop when losing Wi-Fi connection

Fix: 1. Switch to cellular data if Wi-Fi is unstable. 2. Restart your router to improve Wi-Fi connectivity. OR 1. Download episodes for offlin... ⇲
 
Freezing issue

BritBox hangs when browsing shows

Fix: 1. Close the app and restart it to clear any temporary glitches. 2. Ensure your device has enough storage space by checking Settings > Gener... ⇲
 
Settings issue

No option to turn off auto-play

Fix: 1. Manually stop the auto-play by tapping the screen when the episode ends. 2. Use the app's feedback feature to suggest adding an option to... ⇲
 
Support issue

Customer service response issues

Fix: 1. Check the app's FAQ section for common issues and solutions. 2. Use community forums or social media to find solutions from other users e... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.3%

Bad experience
7.0%

Neutral
2.7%

~ from our NLP analysis of 18,403 combined software ratings.

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Classix

 Private Data BritBox collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. BritBox Monthly Subscription: $8.99 BritBox Monthly Subscription
  2. Monthly US Subscription: $8.99 BritBox Monthly US Subscription
  3. Monthly US Subscription: $8.99 BritBox Monthly US Subscription
  4. BritBox Annual Subscription: $89.99 BritBox Annual Subscription
  5. Annual US Subscription: $89.99 Annual US Subscription
  6. Annual US Subscription: $89.99 Annual US Subscription
  7. Monthly CA Subscription: $8.99 BritBox Monthly CA Subscription
  8. Monthly CA Subscription: $8.99 BritBox Monthly CA Subscription
  9. Annual CA Subscription: $89.99 Annual CA Subscription
  10. Annual CA Subscription: $89.99 Annual CA Subscription