fix problems on Fanatics [iphone]

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—— Run into issues on Fanatics? Get help pending when official support gets back to you!

Fanatics: Shop NFL, NBA & More
Info:
company: Fanatics, Inc.
: http://www.fanatics.com/HelpDesk/FAQ
: www.fanatics.com
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Account issue
Password reset emails not sent

Fix: 1. Check your spam or junk email folder to ensure the reset email hasn't been filtered. 2. Ensure that you are using the correct email addre... »»
 
Messages issue
Order confirmation emails missing

Fix: 1. Check your spam or junk folder for the confirmation email. 2. Ensure that the email address you provided during checkout is correct. 3. L... »»
 
Bugs issue
Defective products received

Fix: 1. Document the defect by taking clear photos of the product. 2. Check the return policy on the app or website to see if you are eligible fo... »»
 
Login issue
App does not remember login

Fix: 1. Ensure that you have the 'Remember Me' option checked when logging in. 2. Check your iPhone settings to ensure that the app has permissio... »»
 
Support issue
Chat support unavailable

Fix: 1. Check the app during different hours, as chat support may not be available 24/7. 2. Look for alternative support options within the app,... »»
Limited customer support

Fix: 1. Utilize the FAQ section in the app for common issues. 2. Reach out via social media channels for quicker responses. OR 3. Consider usi... »»
 
Customization issue
No returns for customized products

Fix: 1. Review the customization policy on the app to understand the limitations. 2. If you are unhappy with a customized product, consider reach... »»
No wishlist feature

Fix: 1. Use the 'Favorites' or 'Saved Items' feature if available, to keep track of items you are interested in. 2. Alternatively, consider using... »»
No share option for items

Fix: 1. Take a screenshot of the item and share it through your preferred messaging or social media app. 2. Copy the link of the item from the ap... »»
 
Notifications issue
Delivery delays not communicated

Fix: 1. Regularly check your order status in the app under your order history. 2. If you notice a delay, consider reaching out to customer suppor... »»
 
UI issue
Inconsistent team pages

Fix: 1. Refresh the app or clear the cache to see if that resolves the issue. 2. Check for app updates in the App Store, as updates may fix incon... »»
Inability to add/remove items from cart

Fix: 1. Restart the app to see if that resolves the issue. 2. Check for app updates in the App Store, as updates may fix bugs related to the cart... »»
 
Payments issue
Errors during purchase process

Fix: 1. Ensure that your payment information is correct and up to date in the app. 2. Try using a different payment method if available, such as... »»
Coupons restricted on discounted items

Fix: 1. Review the terms and conditions of the coupon to understand its restrictions. 2. Look for other available coupons that may apply to your... »»
High shipping fees

Fix: 1. Check if there are any promotions or free shipping offers available for your order. 2. Consider combining orders to meet the minimum for... »»
Unexplained order cancellations

Fix: 1. Check your email for any notifications regarding the cancellation. 2. Review your order history in the app to see if there are any notes... »»
High product prices

Fix: 1. Look for sales or promotions within the app that may offer discounts on products. 2. Consider signing up for newsletters or notifications... »»
 
Crashes issue
App resets frequently

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check available space. 2. Restart your iP... »»
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 what users are saying
Good experience
96.3%

Bad experience
1.9%

Neutral
1.8%

~ from our NLP analysis of 76,099 combined software ratings.

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 Private Data Fanatics collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics